Customer Service Advisor

3 months ago


High Wycombe, United Kingdom Surefire Services Ltd Full time

**Reports to: Customer Service Supervisor**

**Qualifications**:Software requirements: Excel skills, Microsoft Word, Microsoft Outlook and Database packages.

**Main objective of Role**:Interact with customers both internal and external to provide and process information in response to enquiries and requests about products and services.

**Main Responsibilities**
- Arranging planned maintenance and small works by liaising with team of engineers and the customer.
- Ensure all callouts are completed in accordance with the client KPI and our own SLA.
- Investigate and resolve customer queries or complaints quickly and patiently, updating the CRM system.
- Provide accurate customer invoicing.
- Maintain accurate customer and supplier records on CRM system, including filing system and

maintenance of files for all contract related documentation in line with the company privacy policy.
- Liaise with engineers, subcontractors, suppliers and internal departments as required.
- Processing of sales orders.
- Liaise with the finance department as necessary.
- To maintain a good working relationship with all personnel within the company.

**Requirements**:

- Proven record of building relationships with customer base.
- Clear, accurate and timely communication skills.
- Prioritise tasks and manage time effectively. You must be able to multi-task and have excellent organisational skills.
- Experience of diary and geographical schedule management preferable.
- Flexible within job role and be able to approach all tasks confidently.

**Job Types**: Full-time, Permanent

Pay: £27,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (required)

Work Location: In person



  • High Wycombe, United Kingdom Fusion Lifestyle Full time

    We are now hiring Customer Service Advisors Who We Are: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. Who You Are: We are looking for local people who share our passion for customer service, accept only the best, and...


  • High Wycombe, United Kingdom CV-Library Full time

    Bodyshop Advisor / Customer Service Advisor Role: Salary up to £33,000 per annum Permanent roleI am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in High Wycombe area. Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor: You will...


  • High Wycombe, United Kingdom LNJ Recruitment Full time

    Often pay reviews (6 months) - Internal promotions - lots of potential career progression - No Experience required - full training provided & opportunity to take CII exam **Customer Service Advisor - £20,000 to £30,000 D.O.E** Are you passionate about providing exceptional client service? Do you enjoy building relationships and helping people find the...


  • High Wycombe, United Kingdom Kolt Recruitment Ltd Full time

    Kolt Recruitment are recruiting for a Customer Service Advisor for an established accident repair centre. Key Responsibilities: * Book vehicles in for repair and liaise with customers. * Organise the allocation of courtesy cars. * Administration. * Maintain good housekeeping. Key Requirements: * Have experience of working in a customer...


  • High Wycombe, United Kingdom CV-Library Full time

    Kolt Recruitment are recruiting for a Customer Service Advisor for an established accident repair centre. Key Responsibilities: * Book vehicles in for repair and liaise with customers. * Organise the allocation of courtesy cars. * Administration. * Maintain good housekeeping. Key Requirements: * Have experience of working in a customer...


  • High Wycombe, United Kingdom The ICM Group Full time

    _Are you ready to embark on a rewarding journey as a Customer Service Advisor? Look no further! Our exciting retail client are seeking a dynamic individual who thrives on providing top-notch service to our valued and potential customers._ - **Why Choose our client and our customer services advisor role?**_ - _Friendly and Professional Environment: As the...


  • High Wycombe, United Kingdom The ICM Group Full time

    _Are you ready to embark on a rewarding journey as a Customer Service Advisor? Look no further! Our exciting retail client are seeking a dynamic individual who thrives on providing top-notch service to our valued and potential customers._ - **Why Choose our client and our customer services advisor role?**_ - _Friendly and Professional Environment: As the...


  • High Wycombe, United Kingdom Motofix Accident Repair Centres Full time

    **Customer Service Advisor - Repair Centre** **(Up to £29,500 pa)** 45 hours per week Location: (High Wycombe HP11) **Benefits** - Excellent salary - 28 days annual leave (Inclusive bank holidays) - Workplace pension scheme - Free Training and Development Academy - Employee long service rewards (Inc. additional holiday) - Free uniform (and PPE) - Life...

  • Service Advisor

    2 months ago


    High Wycombe, United Kingdom Holt Recruitment Ltd Full time

    Service Advisor - £29,000 basic – Family Run Garage  – High Wycombe Our client, a family run garage are now looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.Monday to Friday 08:00 – 17:30Occasional Saturday 08:00 – 13:00 (Max x 4 per year)Holiday 20 days, rising to 23 Days after 3 years’...


  • High Wycombe, United Kingdom S4 Personnel Limited Full time

    **Ref: 3808** **Job: Customer Service Advisor** **Salary: £23,500 - £24,500** **Location: High Wycombe - Office based, potential work remotely on an 80/20 split after successful training** **Hours: 10.00 - 18.00** **Main Responsibilities**: This Outbound Customer Service role is working for a well-established company based in Loudwater. The role will...

  • Service Advisor

    1 month ago


    High Wycombe, United Kingdom Perfect Placement Full time

    Service Advisor £30,000 Basic Salary / £36,000 OTE Monday To Friday 8am - 6pm / 1 in 3 Saturday Mornings Main Dealership Working Environment Seeing Up To 10 Customers Per Day, Working In A Team Of 4 Other Advisors Main Dealer / Kerridge DMS Experience Required 22 Days Holiday (Rising) + Bank HolidaysWe are currently advertising on behalf of an Automotive...


  • High Wycombe, United Kingdom S4 Personnel Limited Full time

    **Ref: 3638** **Job: Customer Service Advisor** **Salary: £22,000 - £23,000** **Location: Loudwater - Office based, potential work remotely on an 80/20 split after successful training** **Hours: 37.5 hours/week - Monday to Friday: 7.5 hours/day within the hours of 9.00am - 7.00pm (with half an hour for lunch)** **Main Responsibilities**: This Outbound...

  • Service Advisor

    1 month ago


    High Wycombe, United Kingdom Perfect Placement Full time

    Service Advisor£30,000 Basic Salary / £36,000 OTEMonday To Friday 8am - 6pm / 1 in 3 Saturday MorningsMain Dealership Working EnvironmentSeeing Up To 10 Customers Per Day, Working In A Team Of 4 Other AdvisorsMain Dealer / Kerridge DMS Experience Required22 Days Holiday (Rising) + Bank HolidaysWe are currently advertising on behalf of an Automotive Main...

  • Service Advisor

    4 months ago


    High Wycombe, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - Up To £28,000 + Bonus Location - High Wycombe   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop loading,...

  • Service Advisor

    4 months ago


    High Wycombe, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £24,000 OTE - £36,000 Location - High Wycombe   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop loading,...

  • Service Advisor

    3 months ago


    High Wycombe, United Kingdom YOLO Recruitment Full time

    **NEW SERVICE ADVISOR JOB** **High Wycombe, Buckinghamshire** **Salary: 28k basic 34k ote + benefits** YOLO Recruitment is seeking a highly motivated and customer-oriented Service Advisor / Aftersales Advisor to join our clients team in Buckinghamshire. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring...


  • High Wycombe, United Kingdom S4 Personnel Limited Full time

    **Ref: 3801** **Job Title: Customer Service Advisor** **Salary: £24,000 with potential to earn £32,000 ++ (some earn late £30’s) with bonus** **Location: High Wycombe** Paying a basic of £24,000, with the opportunity to increase your earnings to over £32,000 and some of the top performers earn late £30’s through upselling and...

  • Service Advisor

    2 days ago


    High Wycombe, United Kingdom CV-Library Full time

    SERVICE ADVISOR Basic Salary - £28,000 OTE - Up To £46,000 Location - High Wycombe   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor ·Take Service Department bookings....

  • Service Advisor

    2 days ago


    High Wycombe, United Kingdom CV-Library Full time

    SERVICE ADVISOR Basic Salary - Up To £28,000 + Bonus Location - High Wycombe   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure...

  • Service Advisor

    4 months ago


    High Wycombe, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - Up To £28,000 + Bonus Location - High Wycombe   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop loading, whilst...