Current jobs related to 2nd Line Performance Lead - Swindon - UK Shared Business Services Ltd

  • 2nd Line Infrastructure Support

    4 months ago

    Swindon, United Kingdom Imagine Cruising Full time

    We are seeking an experienced 2nd to 3rd Line Engineer to join the IT Support team of Imagine Cruising. The role supports our IT operations spanning across UK / South Africa and Australia. We work with the latest technologies and are looking for a self-starter to hit the ground running. Somebody who is reactive to helpdesk tickets in busy times yet...

  • 2nd Line Infrastructure Engineer

    2 months ago

    Swindon, United Kingdom Gold Group Full time

    To support business expansion, my client are currently looking for someone to join their growing 2 nd line team with experience in actively managing and troubleshooting network infrastructure. The responsibilities of the team are far-reaching, so a level of wider technology experience is also highly desirable to enhance this role. This position is in the...

  • 2nd Line Infrastructure Engineer

    2 weeks ago

    Swindon, United Kingdom Gold Group Full time

    To support business expansion, my client are currently looking for someone to join their growing 2 nd line team with experience in actively managing and troubleshooting network infrastructure.The responsibilities of the team are far-reaching, so a level of wider technology experience is also highly desirable to enhance this role.This position is in the...

  • 2nd Line Infrastructure Engineer

    3 weeks ago

    Swindon, United Kingdom Gold Group Ltd Full time

    To support business expansion, my client are currently looking for someone to join their growing 2 nd line team with experience in actively managing and troubleshooting network infrastructure. The responsibilities of the team are far-reaching, so a level of wider technology experience is also highly desirable to enhance this role. This position is in the...

  • Second Line Network Engineer

    2 hours ago

    Swindon, Swindon, United Kingdom Gold Group Ltd Full time

    Job Title: 2nd Line Infrastructure EngineerGold Group Ltd is seeking a skilled 2nd Line Infrastructure Engineer to join their growing Service Operations team. The successful candidate will be responsible for actively managing and troubleshooting network infrastructure, providing support to a wide range of Managed Service contracts utilising the ITIL...

  • Second Line Network Engineer

    4 hours ago

    Swindon, Swindon, United Kingdom Gold Group Ltd Full time

    Job Title: 2nd Line Infrastructure EngineerGold Group Ltd is seeking a skilled 2nd Line Infrastructure Engineer to join their growing Service Operations team. The successful candidate will be responsible for actively managing and troubleshooting network infrastructure, providing support to a wide range of Managed Service contracts utilising the ITIL...

  • Database Systems Lead

    2 weeks ago

    Swindon, Swindon, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking an experienced Database Systems Lead to join our IT Support team at Nationwide Building Society. As a key member of our team, you will play a vital role in supporting and optimizing our existing database systems, as well as shaping our team's strategy and direction.Key ResponsibilitiesLead and contribute to all aspects of...

  • Database Systems Lead

    2 weeks ago

    Swindon, Swindon, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking an experienced Database Systems Lead to join our IT Support team at Nationwide Building Society. As a key member of our team, you will play a vital role in supporting and optimizing our existing database systems, as well as shaping our team's strategy and direction.Key ResponsibilitiesLead and contribute to all aspects of...

  • Database Systems Lead

    2 weeks ago

    Swindon, Swindon, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking an experienced Database Systems Lead to join our IT Support team at Nationwide Building Society. As a key member of our team, you will play a vital role in supporting and optimizing our existing database systems, as well as shaping our team's strategy and direction.Key ResponsibilitiesLead and contribute to all aspects of...

  • Database Systems Lead

    1 week ago

    Swindon, Swindon, United Kingdom Nationwide Building Society Full time

    About the Role:Nationwide Building Society is seeking an experienced Database Systems Lead to join our IT Support team. As a key member of our team, you will play a crucial role in supporting and optimizing our existing database systems, as well as shaping our team's strategy and direction.Key Responsibilities:Leading and contributing to all aspects of...

  • Database Systems Lead

    1 week ago

    Swindon, Swindon, United Kingdom Nationwide Building Society Full time

    About the Role:Nationwide Building Society is seeking an experienced Database Systems Lead to join our IT Support team. As a key member of our team, you will play a crucial role in supporting and optimizing our existing database systems, as well as shaping our team's strategy and direction.Key Responsibilities:Leading and contributing to all aspects of...

  • Media Planner

    3 months ago

    Swindon, United Kingdom National Trust Full time

    We are currently recruiting for a Paid Marketing Lead to join our Channels Team, working closely with our team of agencies, and colleagues across the Trust. There has never been a more exciting time to join the National Trust marketing team. This is a unique opportunity to lead on our paid advertising campaigns, to help us drive meaningful change and open...

  • Shift Lead Analyst

    3 weeks ago

    Swindon, United Kingdom Nationwide Building Society Full time

    Our DBAs, play a key role in supporting and optimising our existing systems, as well as helping to shape our team's strategy and direction. You will be an experienced database system administrator, equally at home carrying out day to day support tasks, providing leadership and guidance to the other team members or helping to ensure that new systems are...

  • Line Leader

    4 months ago

    Swindon, United Kingdom Storm Recruitment Ltd Full time

    **Job Title: Line Leader** **Level: 3** **Reports To: Production Manager** **Hours: 39 hours** **Salary: 24,356 per annum** **Purpose of the job**: Achieve daily production output figures while maintaining quality standards. Ensure tidiness of assigned production line(s). Line supervision of production team **Main duties &...

  • Operations and Performance Lead

    1 month ago

    Swindon, Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Position Overview Fixed Term / Secondment Opportunity An exceptional opportunity has emerged for a skilled, motivated, and innovative individual to become a part of our team. In partnership with the Assistant General Manager, Clinical Leads, and Matrons, you will oversee all operational activities within one of the business units of the Division. Your role...

  • Intelligence Lead

    3 months ago

    Swindon, United Kingdom Swindon Borough Council Full time

    At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for - the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority...

  • Intelligence Lead

    3 months ago

    Swindon, United Kingdom Swindon Borough Council Full time

    At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for - the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority...

  • Lead SQL Database Administrator

    2 weeks ago

    Swindon, Swindon, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking an experienced SQL Database Systems Administrator to join our IT Support team at Nationwide Building Society. As a key member of our team, you will play a critical role in supporting and optimizing our existing database systems, as well as helping to shape our team's strategy and direction.Key ResponsibilitiesProvide expert-level...

  • Lead SQL Database Administrator

    2 weeks ago

    Swindon, Swindon, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking an experienced SQL Database Systems Administrator to join our IT Support team at Nationwide Building Society. As a key member of our team, you will play a critical role in supporting and optimizing our existing database systems, as well as helping to shape our team's strategy and direction.Key ResponsibilitiesProvide expert-level...

  • 1st - 2nd IT Line Support Analyst

    3 weeks ago

    Swindon, United Kingdom Genium Selection Full time €38,000 - €55,000

    EPICOR Analyst - £38k - £55k + bonus + bens with Hybrid Working Have you supported Epicor in a manufacturing company and need a new challenge resolving complex support issues? Would you like the opportunity to work closely with the Epicor users, and be upskilled / trained to contribute to Epicor Kinetic projects and implementations? So, it is expanding...

2nd Line Performance Lead

4 months ago

Swindon, United Kingdom UK Shared Business Services Ltd Full time

**_Do you have previous managerial experience?_**

**_Do you have a high passion for delivering a high level of customer service?_**

**If you answered yes to both of these questions, this role could be perfect for you**

Our Digital & Information (D&I) team are looking for someone to join them as a 2nd Line Performance Leader.

Salary £30,283 - £39,265 DOE, full time hours, working in a hybrid capacity in our Swindon Office.

**Purpose**:
To help lead, organise, manage & develop multiple team members.

**Key Responsibilities**:

- Take ownership of all team performance activities associated with Service Requests, Incidents of Problems assigned to the team via the agreed resolver group.
- Prioritise workload for the team, ensure effective monitoring procedures are in place that highlight conformance with agreed SLA’s/ OLA’s. Identify trends in team performance and remedy any short falls within a timely manner.
- Monitor the day-to-day service, e.g. recognise any significant drops in service quality, delivery and effectiveness, examine queries that might indicate a problem with the site and liaising with team members.
- Provide a high degree of technical leadership across all team members, ensuring support and an escalation route is provided in accordance with agreed SLA’s and OLA’s.
- Identify and advise on training needs for the team that support improved support experiences.

**Skills / Experience**:
**_Essential:_**
- Substantial experience as a Team Leader/Manager in a support capability across multiple technologies.
- Experience of managing a mixed technology support environment, specific specialisation of at least 2 of the installed technologies and an ability to learn new technologies at pace i.e. Windows 10/11, Mac’s, O365, Sophos, Office Microsoft Suite, Landlineand Mobile Telephony.
- IT literate and proficient using Microsoft Office (Outlook, Word and Excel).
- Able to communicate at all levels, with good verbal and written skills, experience of influencing senior managers and stakeholders.
- Good organisational skills, with the ability to manage and prioritise own workload with little or no senior support.
- Knowledge and experience of continuous improvement.
- A passion for delivering a high standard of customer service.
- Excellent analytical skills with experience of identifying trends and developing action plans to remedy any concerns.

**_Desirable:_**
- Previous experience in managing a Tech Bar service.
- ITIL V3 qualification relation to Service Management and Support.
- Experience within a TechBar environment.
- An industry recognised IT qualification/certification relevant to the technologies deployed.

**General Role Expectations**:

- Manage multiple team members within a pillar to support strategic business plans.
- Prioritise and manage own and the team’s workload effectively, with support from Senior Specialist and SME.
- Develop professional relationships with stakeholders and colleagues to share and utilise information, advise and influence Senior Management Team.
- Work collaboratively on cross-team/pillar tasks and projects to achieve business objective
- Proactively look for ways to improve processes within your team(s) and the wider business.
- Responsible for improving own knowledge of specialism.
- Support the overall risk management and governance of your team(s) and the wider business.
- Support the co-ordination of strategic plans and help identify future needs within pillar.

**_*_**_ The above list is not intended to be exhaustive, and you will be expected to be flexible and carry out other relevant duties (not specifically listed) as and when required to meet business needs. You will deliver your jobaligned with UK SBS Values, Behaviours, Policies and Processes._