IT Support
3 weeks ago
Our client is who is a Microsoft Gold partner is looking for an IT Support - 1st Line Analyst to provide on-site and remote IT First line Support.
**Responsibilities**:
- Accurate logging of customer incidents and requests.
- Maintain a high level of first contact resolution for customer incidents and service requests.
- Identify where first contact resolution may not be possible and escalate incidents and requests to 2nd line engineers in order to meet overall SLA and priority.
- Update ITSM system in an effective and timely manner effectively managing and updating customer tickets.
- Collaborate with all members of the IT Service Desk to provide exceptional service.
- Provide a level of technical expertise directly to customers to resolve incidents.
- Good interpersonal and customer facing communication skills
- Ability to work in a high pressure fast paced environment
- Maintain technical knowledge of current IT technology offerings and solutions
- Experience with Windows servers, Microsoft 365, Active Directory
- Excellent organisational skills
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