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1st - 2nd IT Line Support Analyst

4 months ago


Swindon, United Kingdom GRIDSERVE Full time

Job Description GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing, delivering and operating world class customer-focused electric vehicle charging networks powered by solar energy and batteries. We support the success of our networks and the EV transition through driving the uptake and success of electric vehicles with GRIDSERVE Car Leasing.

Everything we do is underpinned and connected by a technology-agnostic, proprietary data platform that grows and improves every day.

Join GRIDSERVE as a Service Desk Team providing 1st and 2nd line IT support for all GRIDSERVE users.

support tickets in the ITSM tool and assigning them to either yourself or other members of the team as appropriate
and 2nd line support for all GRIDSERVE users on Mac and Windows devices, mobiles, printers, meeting room technology, and various other IT equipment
inductions and other end user training sessions
to all company policies, procedures and business ethics codes including anti-bribery policy and Environmental and Quality Management System, compliant with ISO standards

in an IT service delivery role supporting a Microsoft cloud environment
knowledge of Microsoft’s Office suite, including Teams, SharePoint, OneDrive and Outlook Experience working in an ITSM ticketing system
and experience of supporting Apple and Android phones,desirable

focused with a passion for helping people
on approach, flexible and positive attitude
problem solver with the ability to analyse data, identify issues/opportunities, design and implement pragmatic solutions
to work on several projects at the same time and prioritise effectively
IT skills with an excellent knowledge of standard windows applications

We ensure that all individuals are treated with fairness and respect in our hiring process, regardless of gender (including gender identity, gender expression, and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership, or membership in any other legally protected category.

Company culture & values
We are passionate with an entrepreneurial spirit, hard-working but always find time to ‘let our hair down’.
Risk mitigators We stack the odds in our favour by taking risks we have the ability to influence
Our dedication extends to fostering an inclusive environment where employees are empowered, and diversity is embraced. Financial benefits: competitive pay, share options, pension, life insurance, income protection, retail & entertainment discounts.
🌿 Wellbeing and work life balance: 33 days annual leave inc. public holidays, remote and flexible working, generous maternity and paternity leave, excellent family cover private health, employee assistance programme, 24/7 GP access
🌍 EV leasing salary sacrifice scheme, EV leasing referral, cycle to work scheme
🚀Growth: a dynamic, challenging and rewarding environment with excellent learning and development resources via our top inhouse LMS and exciting career progression opportunities