Customer Service Representative

7 months ago


Southampton, United Kingdom DJ Marketing Full time

**About us**

DJ Marketing is a small business in Taunton, TA1 3LX. We are professional, agile and innovative.

Our work environment includes:

- Modern office setting
- Food provided

**Job Summary**:
DJM Marketing for Taunton is a leading Marketing Company

**Duties**:

- Answer incoming customer calls promptly and professionally
- Assist customers with product inquiries, order placement, and issue resolution
- Utilize upselling techniques to recommend additional products or services
- Communicate effectively with customers in English and Spanish
- Perform data entry to update customer information accurately
- Analyze customer needs to offer personalized solutions
- Maintain a high level of phone etiquette and professionalism
- Handle customer complaints and provide appropriate solutions

**Qualifications**:

- Proficiency in English and Spanish; multilingual abilities are a plus
- Strong data entry skills with attention to detail
- Ability to analyze customer information to provide tailored solutions
- Excellent phone etiquette and communication skills
- Bilingual proficiency is preferred for effective communication with diverse customers

This position offers the opportunity to work in a dynamic customer service environment where you can utilize your language skills and passion for assisting customers.

Pay: £10.53-£11.03 per hour

**Benefits**:

- Company pension
- Employee discount
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Work Location: In person



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