Call Centre Agent

7 months ago


Ferndown, United Kingdom Message Direct Full time

Message Direct are excited to be recruiting for additional part time Call Centre Agents to join their friendly, vibrant, and dynamic team in Ferndown. We are immensely proud to celebrate 27 years as the industry leading call handling service, boasting a 97% customer service satisfaction score achieved from continuous dedication to customer service and solution.

**Call Centre Agent Working Information**
- Part time up to 30 hours to provide cover across Monday, Wednesday Friday afternoon/evening and Saturday.
- Flexible working shifts between the hours of 7am - 10pm as per business need.
- Hourly pay rate of £11.50 (enhanced rate for Bank Holiday working)
- probation we offer the opportunity to work from home/hybrid.

**Company Benefits we offer**.
- Excellent in-house training with career progression options.
- Competitive salary with enhanced payrates for Bank Holiday working.
- Paid breaks.
- Pension Scheme
- Referral Reward Recognition.

**Requirements for the Role**
- Excellent verbal communication skills.
- Excellent written communication skills.
- Ability to use a laptop.
- Ability to manage and control calls.
- Ability to commute to Ferndown.

We are an equal opportunity employer who support diversity and inclusion within the workplace.

**Job Type**: Part-time

Pay: £11.50 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Company events
- Company pension

Schedule:

- Every weekend

Ability to commute/relocate:

- Ferndown: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person


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