Lead Administrator
5 months ago
**Purpose**: Arena Offices are looking for an enthusiastic individual, with great customer service to support our marketing and centre teams, and oversee our sales pipeline.
**Responsibilities**:
- Looking after lead channels, communicating with the centre teams, and checking all leads are being updated in line with processes.
- Ensuring all details are accurate, complete and up to date on the CRM.
- Following up on contact leads, ensuring that next steps and activities have been diarised.
- Verifying data using Companies House, LinkedIn, etc. and populating database with missing data.
- Following up on web visitors and checking the CRM for daily web visitors.
- Looking after broker leads & brochure downloads.
- Cultivating relationships and converting an enquiry to viewing.
- Following up on older leads for all locations.
- Generally following up on the sales channel, ensuring it is up to date, clean and the process is being followed.
- Creating productive outbound calls to generate new business opportunities.
**Person Specification**
- Excellent verbal and written communication skills
- Confident and clear telephone manner
- Methodical and organised with strong time management skills who works well under pressure
- Able to communicate effectively and influence others positively
- Strong IT skills using a variety of software packages, including Office365 and CRM
- Capable individual able to work proactively and independently
- Takes pride in their appearance and conforms to smart standard of dress appropriate to the role and company expectations
- Consistently strives to perform to the highest level
- Ability to multitask
- Demonstrates a high level of professional competence at all times
- This job description reflects, in outline, the responsibilities of the post holder, and may change over time in line with business needs. _
Pay: £25,000.00 per year
**Benefits**:
- Company events
- Free parking
- Private medical insurance
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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