Suspected Cancer Clinic Coordinator

8 months ago


Northampton, United Kingdom Northampton General Hospital Full time

Receive and take relevant action on telephone calls and other enquiries from key contacts, liaising with internal and external sources to resolve any problems, queries or complaints where appropriate. To communicate effectively with empathy and confidentiality when speaking with patients who have been referred with knowledge that this is a suspected cancer pathway. To communicate effectively with patients who are being booked directly into a procedure slot, ensuring that all relevant pre-operative information is discussed. To re-schedule suspected cancer appointments, ensuring that the requirements of the patient and Cancer Waiting Times targets are met.

Contribute to the cancer databases for patients (Somerset), updating records and contributing to the collection of data for audit and research purposes. Be familiar with national Cancer Waiting Times standards, with particular reference to FDS and Trusts stretch targets, and undertake training and e-learning as required Ensuring attention to detail when booking appointments, checking patient referrals are booked into the correct slots and the correct information is sent regarding where and when to attend. Act as a point of contact for incoming referrals, communicating with all relevant personnel in the process. Any other duties commensurate with the grade and in line with the requirement of the post.



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