Office Administrator

3 weeks ago

Honiton, United Kingdom Devonvale Ltd Full time

**We urgently require an OFFICE ADMINISTRATOR for our bakery and snacking business in Honiton.**

**This is a fantastic opportunity for the right person. We are looking for someone with a great attitude, positive energy and a strong work ethic, who would love to work in a business where your contribution is noticed and valued.**

**Of course being administration a good level of IT including a very good level of excel is required, and the ability to deal with all the day to day office challenges**

**You will be the first person many people contacting Devonvale will hear or see, so a strong personable nature is also key.**

At Devonvale we hand bake millions of tasty sweet snacks each year and we are shortly moving to a brand new site in Honiton, which will have improved staff facilities and will help us make millions more of our delicious cakes and bakes

..and now for the details

Pay: Starting salary from £22.5k per year, with a review after a probationary period. We will consider applicants at a higher salary, depending on their experience and skill-set and if it adds value to our business.

**RESPONSIBILITIES & DUTIES**
- **General Office Duties**_

Answer the telephone and deal politely with enquiries. This will include taking telephone orders from customers and completing the appropriate paperwork to ensure orders are processed quickly and efficiently liaising with the Production Management where necessary.

Meet and greet visitors, ensuring they sign in/out and are aware of appropriate Health and Safety arrangements i.e emergency exits and providing refreshments as required.

Maintain office filing systems (electronic and manual).

Deal effectively with incoming and outgoing post.

Monitor office supplies and order stationery as required.

Continuously review office systems, processes and documents and implement improvements as necessary.
- **Sales Ledger Duties**_

Take responsibility for the ‘orders’ mailbox and process all customer orders including those received by phone in a timely and efficient manner.

Liaise with the Production Management regarding the dispatching of orders and keep customers informed of when they can expect to receive their orders.

If applicable, obtain quotes for European deliveries and book collection of the order with respective haulier.

Ensure paperwork and the computer system is up to date and accurate with regards to customer orders and their statuses.

Arrange and book in delivered orders with customers prior to their dispatch. Liaise with the

Hauliers to arrange collections and deliveries using their online booking system.

Respond quickly and efficiently to customer queries and complaints seeking assistance from the Senior Management and/or a Director where necessary.

Ensure product specifications are kept up to date and organised.
- **Sales & Marketing Support Duties**_

Provide administrative assistance to the Sales Department as required. This will include; following up sales leads to ensure contact is maintained with potential customers

Sending product samples to potential and existing customers

Co-ordinating and issuing mailshots on new product launches

Updating and creating regular sales reports (using Pivot Tables) for the Sales Department

Providing assistance at Tradeshows
- **HR & Payroll Support Duties**_

Provide administrative assistance to the Finance Director and HR Manager as required. This will include;
Monitoring employee clocking records ,investigating and amending any anomalies

Preparing and printing weekly reports of hours worked for permanent employees, casuals and agency workers for payroll purposes

Collating all HR paperwork, making sure contracts/forms/letters etc have been completed correctly and signed if applicable.

Processing holiday requests and recording other types of absence including, sickness, authorised and unauthorised leave.

**Salary**: £22,500.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free flu jabs
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- What 3 words best describe how you work?

**Experience**:

- Office: 2 years (required)

Work Location: In person

Reference ID: OfficeAdmin0124

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