Office Administrator 6 Month Ftc

2 weeks ago


Honiton, Devon, United Kingdom Meridian Business Support Full time
**Office Administrator|Exeter (office-based role|6 month FTC |
- £20k pro rata**Office Administrator required to join our clients Customer service team in Exeter on a 6 month fixed term contract.

As an Office Administrator, you will be producing installation documentation, and ensuring Handover pack inserts are pre-printed and up to date, whilst also being a first point of call for customer queries regarding their delivery pre and post shipment.

Youwill also support Printing orders released by the Customer service team to the Distribution team, as well as ordering/arranging direct to site products.


Responsibilities:

  • External and internal telephone calls, communicating closely with carriers and customers, utilising excellent customer service skills
  • Actively improve customer satisfaction by answering incoming calls within 30 seconds
  • Printing and organising/prioritising work for the Distribution team
  • Printing & collating customer handover packs
  • Ordering and arranging direct to site deliveries
  • Ensuring attention to detail and quality in all work, identifying discrepancies and improvements
  • Managing arranging pallet returns
  • Stocktake support
  • Investigate and process carrier claims
  • Ordering of stationery for the Distribution Centre in line with budgetary requirements
  • Continuous improvement of customer care and satisfaction
  • Supporting admin teams in other departments, when required

Key Skills & Knowledge:

  • Selfmotivated & committed
  • Strong customer service focus
  • Diligence in maintaining and creating accurate company records
  • Excellent IT literacy
  • Familiarity with CRM systems
  • Good numerical skills
  • Able to work to tight deadlines and prioritise workloads
  • Able to work in a calm and methodical manner
  • Able to work on your own initiative without supervision
  • Flexible and adaptable to the needs of the business

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