Customer Service Advisor- 5 Month Contract

1 week ago


Thame, United Kingdom Travelodge Full time

**Role: This is a 5 month fixed term contract role**

Working in our Customer Service Team you’ll be providing support to our customers and hotel teams with genuine care, whilst having a strong passion for excellent customer service.

Please Note: The role requires you to work 1 in 3 Saturdays, with a day off during the week in lieu. It will also be primarily office based with an opportunity to work remotely for two days a week. This is not a fully remote role

**A Day In The Life of a Customer Service Advisor**
- Ensure outcomes and responses to customers meet with defined brand standards, focusing on quality at all times (spelling, grammar etc)
- Exercise initiative, ownership and responsibility when dealing with customer complaints to ensure the Travelodge brand is protected at all times
- Handle sensitive customer information in a confidential manner, whilst adhering to PCI compliance requirements at all times
- Making outbound calls to customers as much as possible to resolve contacts quickly and fairly
- Ability to work between the hours of 8am and 5pm and Saturdays as required (currently one in three), with a minimum of four hours worked per shift
- Achieve closures per hour targets to support the overall team KPIs: Productivity, Quality, First time Resolution and Refunds Budget
- Identify and share problems with all key internal stakeholders
- Provide support and guidance to our hotel teams to ensure consistency between Customer Services and Operations

**What We’d Like From You**

To succeed in the role, you’ll bring your passion for excellent Customer Service and desire to work in a fast paced, target driven environment.

In addition you’ll need to demonstrate:

- The ability to work well under pressure
- Good attention to detail
- Strong written and verbal communication skills
- Confidence with Microsoft Office packages



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