Groups Corporate Events Advisor Ftc 6 Months

3 weeks ago

Thame, United Kingdom Travelodge Full time

**T**he job in a nutshell

As an Events Advisor you will support the delivery of the Group Sales team accuracy, productivity and conversion targets, in order to grow sales and achieve budgeted revenue targets.

You will do this by proactively managing large scale event bookings and enquiries, delivering a great experience to customers

What you’ll be doing

Sales and Service

Management of large scale, high value and complex event bookings bookings (c.100 rooms +) via a central booking system. (2019 value £3.5m)

Proactively drive conversion of enquiries to bookings by building relationships with our corporate and leisure customers, overcoming conversion blockers by liaising with revenue managers and operational teams.

Ensure Hotels are provided with all of the information they need to deliver a successful stay.

Use knowledge of the current customer base to identify new business opportunities and work with internal colleagues such as Groups Sales Team Manager and Business Development Director to develop these relationships.

Maintain agreed accuracy, productivity and SLA’s

Occasionally provide out of hours cover when identified as a requirement.

Flag to Team Manager any opportunities to improve the in-hotel service and proposition for Group customers.

Internal Stakeholders

Support the training and induction of new starters

Build relationships with other internal departments including Revenue, Hotel Booking Support Team,Ops, Accounts and Customer Services

Work as part of a team and liaise with the relevant internal departments to ensure that all bookings are made with accuracy and in a timely manner

What we’ll expect from you

To succeed in the role, you’ll bring your natural curiosity and ability to build relationships and desire to work in a fast paced, target driven sales environment. You’ll be comfortable calling customers to follow up queries and manage their bookings from enquiry to stay.

In addition you’ll need to demonstrate:
The ability to work well under pressure

Good attention to detail

Strong written and verbal communication skills

Motivation to forge excellent professional relationships with customers and colleagues

Self-motivated and enthusiastic to succeed

Confidence with Microsoft Office packages

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:
I care about people

I treat everyone in a way I would like to be treated

I am easy to work with

I have a can do attitude

I care about the impact my work has on others

I pay attention to detail

I do the little things that make a difference to our customers

I work to brand standards

I treat Travelodge time, equipment and stock as if it were my own

I drive for results

I hit targets in my role and work at the right pace

I take ownership of problems and try to fix them fast

I look for ways to avoid future problems

I look for ways to promote Travelodge

What you can expect from us

Culture

At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here We want you to bring your personality to work and we love our diversity.

Reward and recognition

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

Career and development

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals. You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.

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