Customer Bookings Administrator

2 weeks ago

Thame, United Kingdom Travelodge Full time

Who are Group Sales?

**Join our Group Sales team where you'll be working alongside both Administrative and Advisor colleagues in our Thame office (Hybrid Working).**

Our team look after Leisure and Business customers, supporting them in making bookings of 10 rooms or more, this could be anything from a birthday party to a large corporate event, offering affordable travel to all.

We are a passionate team, and are looking for like minded individuals to compliment our team.

Our Administrative position is our entry level role, with a gradual progression route to an Advisor role.

Why Travelodge?

Travelodge is a growing, fast paced energetic organisation with a small company feel. Behind the scenes of this big UK-wide company, you’ll find a close-knit team. Our people are passionate about understanding what our customers need and making sure we get every detail right for their stay.

We’re proud to have a diverse team and we want everyone to be able to bring their unique personality to work. Every day is different here - and every person is too.

**What we offer you**:
Exciting, fast paced environment with the opportunity to progress

A role that you can make your own within a supportive, people focused environment

Hybrid working, giving you the flexibility to work from home 40% of the time

Great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rate

Further development with us at Travelodge with a development plan to help you reach your goals.

You can expect to have a full induction and training relevant to your role.

A bit more about the role:

- Update bookings in line with client amendment requests via the reservation system and our client database (CRM)
- Liaise with customers to ensure rooming lists are received and entered and bookings are updated ahead of all stay dates
- Maintain agreed accuracy and productivity targets by carrying out quality checks

What we’ll expect from you

To succeed in the role, you’ll bring your attention to detail and desire to work in a fast paced sales environment. You’ll be comfortable calling customers to follow up queries, and managing their bookings through to stay.

In addition you’ll be able to demonstrate:

- The ability to work well under pressure
- The ability to make informed decisions
- Excellent attention to detail
- Strong written and verbal communication skills
- Motivation to forge excellent professional relationships with customers and colleagues
- Self-motivated and enthusiastic to succeed
- Confidence with Microsoft Office packages

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