Customer Service Advisor Cc001

3 weeks ago


Thame, United Kingdom Diageo Full time

**Working days: Monday to Friday shift pattern between 9am - 6pm, working a Saturday & Sunday) every 3 weeks (reduced hours on a Sunday)**

**Why work for CPM?**

Gold award accreditation in The Investors In People - we’re passionate about giving people the opportunity to train and grow themselves and develop their careers

‘98% of our people said they are proud to work for us’

***Additional benefits**:

- Private Medical Insurance
- Access to discounts and benefits including travel/ gym discounts
- Yearly annual awards to celebrate team performance
- Long service awards
- First class training

***The role of customer service advisor**:

- You will be engaging with customers, providing them with a memorable and positive experience.
You will ask questions and listen to fully understand their needs and suggest an appropriate resolution to their issue
- You’ll have the presence to proactively build positive relationships over the phone and through digital channels, advising next best course of action to drive a solution.
- You’ll become an expert on Diageo’s draught products, diagnose the issue and provide a resolution through knowledge & support tools.

**You would be great for this customer service advisor role if you are**:

- A great communicator, with the ability to listen to the customer’s issue.
- Persuasive, with the desire to find a resolution for the customer and build relationships with all types of people.
- Curious, always seeking answers and solutions to problems
- Resilient and someone who prides themselves on doing a fantastic job

CPM are an equal opportunities employer, we depend on having diverse talent with a range of backgrounds, skills, and capabilities. We work in a collaborative environment where great ideas and achievements are shared and celebrated.

We believe diversity brings new thinking, which is at the heart of everything we do.

LI-CM1 **#LI-HYBRID



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