Operations Assistant

3 days ago


Cardiff, United Kingdom Escentual Full time

**Operations Assistant**

Hours of work:
Monday - Friday 8 am - 4.30 pm - 30 minutes lunch break

This role supports the Operations Management Team with responsibility for analysing, documenting and improving existing and ‘to-be’ processes.

Main responsibilities:

- Documenting new and existing processes across the operation using flow charts and written documentation.
- Assessing existing processes in line with a defined review timescale.
- Creating process guides, training collateral, management information reports.
- Analysing all operations tasks and processes, and forwarding suggestions for improvement.
- Help build, edit, and manage efficiency reports, and dig into the data to determine root cause and/or explore important business questions, including improvement initiatives.
- Set up sustainable ways of measuring the performance of processes to enable continuous improvement.
- Working with the Operations management team to ensure that we are Health & Safety compliant and have all relevant and required documentation in relation to this.
- Acting as support to the Operations Manager, and covering duties in their absence.
- Supporting and working in the warehouse when required, picking, packing orders, and processing deliveries.
- Maintain logs and spreadsheets.
- Assisting the customer service team with answering phone calls and order processing.
- Sort and process customer returns.
- Ad hoc tasks as requested by the Operations Manager and SMT.
- Reliable, a hard worker, and dedicated to getting the job done well and in good time.
- Detail-oriented: accuracy is essential. As is the ability to follow set processes carefully and methodically.
- Professional, enthusiastic, and positive conduct, as you’ll be working within a large and varied team.
- An excellent communicator, as well as a team player.
- Motivated to achieve and exceed goals.
- Driven to continuously improve and promote this culture.
- Experienced in Google Sheets or equivalent.
- Confident with G suite products. Additional knowledge of Apps Script automation is preferred but not essential
- Have the desire to succeed in your role
- Possess the ability to work under pressure
- Experience in customer service care.
- Telephone experience would be advantageous but not essential as training will be provided.
- Ad Hoc general customer services tasks.

**Salary**: £22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Overtime

Ability to commute/relocate:

- Cardiff: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID:


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