Patient Experience Lead
7 months ago
**You'll be response for**: Leading and managing patient safety initiatives including implementation of the Patient Safety Incident Response Framework (PSIRF) across the organisation ensuring a consistent and thorough approach to incident investigations and learning. Coordination of reviews and responses to incidents in line with PSIRF ensuring timely and accurate reporting to national bodies. Overseeing incident management processes, ensuring all incidents are reported, investigated, and lessons are learnt to improve practice. Promoting a culture of safety that encourages transparency, incident reporting, and continuous learning.
Supporting staff training sessions and workshops to raise awareness of patient safety, PSIRF, and promoting best practice. Improving patient experience ensuring the patient and service user voice is heard and valued within the organisation. Designing, implementing and evaluating initiatives aimed at improving patient experience while meeting national standards and regulations. Developing and monitoring the organisations approach to capturing real timer user feedback experience.
Working with services to improve the patient and user experience of care. Supporting oversight of the complaint process ensuring investigations are conducted in a thorough and timely manner. Working in close partnership with the multidisciplinary teams, service leads, and patients to identify opportunities for improving safety and experience. Acting as the key point of contact for matters related to patient safety, experience, and PSIRF.
Building Rennie Grove Peace understanding of relevant statutory and regulatory requirements ensuring compliance for all staff. Acting as a Rennie Grove Peace ambassador, actively demonstrating our values and positively promoting the specialist care we provide. Please review the attached job description for more information.
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Patient Advisor
1 week ago
St Albans, Hertfordshire, United Kingdom Optical Express Full timeJob Title – Patient AdvisorOptical Express is a leading provider of eye care services, and we are seeking a highly skilled Patient Advisor to join our team.As a Patient Advisor, you will play a critical role in ensuring that our patients receive exceptional care and a 5-star service experience.Key Responsibilities:Building Strong Relationships: Develop and...
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Patient Experience Officer
4 weeks ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timePatient Experience AdvisorAbout the RoleThe Patient Experience Advisor will contribute to the management of the Patient Advice and Liaison Service (PALS) within the Patient Experience Team. This involves providing efficient and confidential day-to-day advice and co-ordination of responses to service users, carers, stakeholders, and others who contact the...
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Patient Experience Advisor
3 months ago
St Ives, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob summary The post holder will work within the Patient Experience Team and will be responsible for contributing to the management of the Patient Advice and Liaison Service (PALS) as a member of the team. This involves providing an efficient and confidential day-to-day advice and co-ordination of responses to service users, carers, stakeholders...
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Patient Advisor
5 months ago
St Albans, United Kingdom Optical Express Full time**Job Title - Patient Advisor** **Location - St Albans** **Hours - Full time, 40 hours per week** **Competitive salary, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work...
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Patient Experience Advisor
2 weeks ago
St Ives, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob summary The post holder will work within the Patient Experience Team and will be responsible for contributing to the management of the Patient Advice and Liaison Service (PALS) as a member of the team. This involves providing an efficient and confidential day-to-day advice and co-ordination of responses to service users, carers, stakeholders...
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Patient Advisor
5 months ago
St Albans, United Kingdom Optical Express Group Full time**Location - St Albans** **Hours - Full time, 40 hours per week** **Salary - £24,000 per annum, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and...
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Patient Advisor
5 months ago
St Albans, United Kingdom Optical Express Group Full time**Location - St Albans** **Hours - Full time, 40 hours per week** **Salary - OTE £26,000, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and...
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Patient Advisor
5 months ago
St Albans, United Kingdom Optical Express Full timeJob Title – Patient Advisor Location – St Albans Hours – Full time, 40 hours per week Salary – OTE £26,, bonus & benefits, full training will be given Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work...
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Patient Advisor
1 month ago
St. Albans, United Kingdom Optical Express Full timeJob Title – Patient AdvisorLocation – St AlbansHours – Full time, 40 hours per weekSalary – £24,000, bonus & benefits, full training will be givenOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively...
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Patient Advisor
1 month ago
St Albans, United Kingdom Optical Express Full timeJob Title – Patient AdvisorLocation – St AlbansHours – Full time, 40 hours per weekSalary – £24,000, bonus & benefits, full training will be givenOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively...
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Patient Care Specialist
1 week ago
St Albans, Hertfordshire, United Kingdom Optical Express Group Full timeSalary: £24,000 - £30,000 per annum, dependent on experienceAs a Patient Care Specialist at Optical Express, you'll be responsible for delivering an exceptional patient experience, ensuring that every interaction is tailored to meet their individual needs.You'll have the opportunity to develop strong relationships with patients, build trust, and create a...
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Career Opportunity: Patient Advisor
1 month ago
St Albans, Hertfordshire, United Kingdom Optical Express Group Full timeJob Title: Patient AdvisorLocation: St AlbansHours: Full time, 40 hours per weekSalary: £24,000, bonus & benefits, full training will be givenAbout the Role:At Optical Express Group, we are focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology.As a Patient Advisor, you will be...
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Career Opportunities: Patient Advisor
1 month ago
St Albans, Hertfordshire, United Kingdom Optical Express Group Full timeJob Summary:Optical Express Group is seeking a Patient Advisor to join our team. As a Patient Advisor, you will be responsible for providing exceptional patient care and delivering a 5-star service.Key Responsibilities:Building strong relationships with patientsPerforming diagnostic eye scans with full training providedConfidently relaying patient...
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Patient Care Specialist
1 month ago
St Albans, Hertfordshire, United Kingdom beBee Professionals Full time £28,000 - £35,000We are seeking a dedicated Registered Nurse to provide patient care, administer treatments, and collaborate with other healthcare professionals at beBee Professionals in St Albans.Key Responsibilities:Assess patient health, administer medications, and provide treatments as required.Collaborate with physicians and other healthcare professionals to develop...
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Patient Advisor
1 month ago
St Albans, UK, Hertfordshire, United Kingdom Optical Express Full timeJob Title – Patient AdvisorLocation – St AlbansHours – Full time, 40 hours per weekSalary – £24,000, bonus & benefits, full training will be givenOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively...
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Patient Experience Advisor
4 weeks ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeAbout the RoleThe Patient Experience Advisor will work within the Patient Experience Team at Cambridgeshire Community Services NHS Trust, contributing to the management of the Patient Advice and Liaison Service (PALS). This involves providing day-to-day advice and coordination of responses to service users, carers, and stakeholders.Main Duties and...
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Administrative Support for Patient Experience
6 months ago
Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full timeThe opportunity has arisen for an experienced and conscientious administrator to support our patient experience and engagement team. The patient experience and engagement team are the central hub for patient and public feedback relating to services delivered by West Suffolk Foundation Trust; providing high quality support and assistance to our community....
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Patient Experience Office
8 months ago
St. Leonard's, United Kingdom East Sussex Healthcare NHS Trust Full timeAll interested candidates are strongly encouraged to speak to the Deputy Patient Experience Manager to understand more about the role and its requirements; please also ensure your supporting statement clearly demonstrates how you meet each aspect of the person specification to be considered for an interview. We anticipate a great deal of interest in this...
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Patient Experience Office
6 months ago
St Leonards-on-Sea, United Kingdom East Sussex Healthcare NHS Trust Full timeTo provide an independent, competent, confidential, and professional service to patients, their families, friend, and carers who have made a complaint about the care and treatment they have received. Patient Experience Officer (Complaints) The Trust welcomes all feedback that it receives from patients, relatives and the wider public; concerns and...
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Digital Experience Lead
6 days ago
St Albans, Hertfordshire, United Kingdom Noir Full timeExperience an exciting career opportunity at Noir, a dynamic online brand with ambitious growth plans.The Senior UX Designer will be responsible for delivering exceptional user experiences across the company's websites and internal tools. We are seeking a skilled expert in B2C digital design to drive business growth and customer satisfaction through...