Customer Service Advisor

2 weeks ago


Glasgow, United Kingdom Red Recruitment Full time

Want to work with an ethical company that strives to fight climate change?

Red is recruiting driven Customer Service Advisors to join a market-leading green energy company in Glasgow whose aim is to make energy cheaper, greener, and simpler. They're looking for enthusiastic individuals who value customers and always strive to provide excellent service.

**Package and Benefits of a Customer Service Advisor**:

- ** Salary**: £21,878 per annum
- ** Location**: Glasgow, flexible working with one day per week in the office
- ** Contract**: Permanent, 37 hours per week
- ** Hours**: Rotating shift pattern of Monday to Friday, between 8:00am - 8:00pm and Saturdays between 8:00 am - 5:30 pm
- Extra 9% of salary on top of core pay to use as you like (i.e. cash, add to pension, or spend on benefits)
- 34 days of holiday (including Bank Holidays)
- Healthcare benefits such as critical illness coverage, life assurance, and health assessments
- Gym membership and more

**Key Responsibilities of a Customer Service Advisor**:

- Being the first point of contact for customers with renewal, cancellation or upgrading queries
- Managing inbound retention calls and generating business through outbound calls
- Effectively handling objections and carefully listening to customer needs
- Managing collections activity by contacting existing customers who have cancelled their direct debit or missed payments to arrange payment
- Identifying potential improvements in operational processes and recommending changes

**Skills and Experience of a Customer Service Advisor**:

- Experience working in a customer-focused environment with a passion for providing excellent service
- Clear and confident communication skills to build rapport and go above and beyond to support customers
- Able to work collaboratively to support the team and wider colleagues
- Work well under pressure with the ability to bounce back from challenging conversations or situations
- Great multitasking skills and ability to complete challenging tasks

Red Recruitment (Agency)



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