On Base IT Service Lead

3 weeks ago

Coningsby, United Kingdom BAE Systems Full time

**On Base IT Service Lead**
- 00097302

**On Base IT Service Lead**

**Location**:RAF Coningsby.

Other sites can be considered: RAF Lossiemouth, RAF Marham, RAF Valley & RAF Leeming

We offer a range of hybrid and flexible working arrangements.

**Salary**:circa** **£50,000

**What you’ll be doing**:

- Monitors performance of all IM&T Services to ensure services meet end user requirements
- Liaises with the appropriate service providers (EIT or MoD) to ensure resolution of service issues within the parameters of the relevant service level agreement
- Manages the on base IT SS team to ensure contract and customer requirements are being met. Ensures day to day service is delivered to each contract as appropriate and satisfactory resolution to issues by the relevant service provider
- Maintain on base environment service definition and update as appropriate
- Liaises with service providers as appropriate in the roll out of BAES/MOD upgrades and systems that require local SS IT team support (Escorting/Hosting duties etc.)
- Ensures the delivery of IT services to on base staff and for IT performance parameters including availability, efficiency, cost, delivery/installation & upgrade

**Your skills and experiences**:

- Experience of MOD environments and exposure to the above duties
- A broad understanding of IT Networks, ITIL and service provision
- ITIL qualification

**Benefits**:
You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive

**The Service Management team**:
This role manages the delivery of services into each respective Business Group and has an in-depth knowledge and understanding of how the representing Business Group operates and acts as the Customer point of contact for IT Service-related business. You will have loads of opportunities for career progression - upwards and side steps.

**Why BAE Systems?**

Job IT

Primary LocationGB-ENG-LIN-RAF Coningsby

Closing Date 20/Jan/23, 5:59:00 PM

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