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Customer Services Assistant

4 months ago

Helensburgh, United Kingdom The National Trust for Scotland Full time

**KEY RESPONSIBILITIES**:
To provide a consistently high standard of visitor care at all times when:

- welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient, and knowledgeable manner.
- welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
- welcoming international visitors and aiding with specific needs.
- welcoming large groups in an efficient and warm manner.
- answering visitors’ queries about the site, education facilities and the local area.
- housekeeping duties.
- assisting in the day to day running of a retail offer.
- providing information about the site, its history, contents, offers and merchandise.
- promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

**To maintain excellent standards of site and personal presentation at all times**:

- the general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.
- ensuring site is ready to open and welcome visitors by the set opening time.
- wearing correct uniform, name badges, or PPE as required.
- reporting all instances of damage and wear and tear issues promptly to your line manager.
- working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

**Job Types**: Part-time, Fixed term contract
Contract length: 4 months

Pay: £24,960.00 per year

Expected hours: 14 per week

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Weekend availability

Work Location: In person

Application deadline: 09/06/2024