Case Officer

4 weeks ago


Grantham, United Kingdom PayPlan Full time

Job Advert

**_ Are you Customer-focused, an excellent communicator with good listening skills? Then we may have something for you_**

**A bit about us**:
We help people who are in debt, by providing free debt advice and debt solutions based around what people can afford to repay. We provide full training that delivers all the skills you’ll need to be successful in your new role and providing our clients with an excellent service.

We offer a full training package and if progression within your career interest you, we can support that too. That’s why over 90% of our managers have been promoted from within

With 28 days holiday (including bank holidays), charity days, fun inter team events, our summer fun-day (an aqua park, dragon boat racing, kayaking and karaoke amongst the activities) we want you to reach your potential and have fun doing it, that’s why its embedded in our company values.

We offer every colleague 2 charity days a year if they wish to help in the local community or support a charity, they hold close to their hearts. We have a clear vision of helping those in need, enjoying what we do and having fun doing it. We'd love you to join us too

**What can we offer you?**

Working under the Totemic Holdings group, you’ll have access to a range of employee benefits. Our benefits include free on-site parking at all our office locations, cycle to work scheme, access to our 24/7 Employee Assistance Programme, dedicated Wellbeing Champions across the business, and wellbeing rooms at all office locations, company pension, company-wide clubs, and groups, including running club, a football team and a menopause support group, extra benefits for long-serving employees, including additional holiday and much more.

**Salary**:£25,000 per annum

**Main Responsibilities**:
Case Officers responsibility is to support the clients, their creditors (and our organisational needs where appropriate) in the client journey. This will be achieved through a pro-active approach to gaining the trust and commitment of the client and their creditors.

In addition, will also be responsible for:

- Proactively gain trust with clients by building rapport, listening, acknowledging, and guiding them through the processes
- Building and maintaining strong working relationships with colleagues and third parties
- Demonstrating daily that they are client driven and that they listen to their needs, responding in a supportive and empathetic way.
- Following the departmental processes and for seeking guidance and support where needed
- Ensuring calls are relevant to the process and helpful to the client. Always being mindful of needs and expectations
- Always entering, updating, and maintaining information accurately. Ensuring all relevant details are covered and recorded.
- Ensuring that appropriate levels of technical and process knowledge are maintained with any concerns being highlighted to your Team Manager
- Suggesting change where you identify inefficient or ineffective working practices.

**What key skills are we are looking for?**
- Previous experience of working within a similar industry would be an advantage.
- Excellent written and verbal communication skills with the ability to understand the needs of the client.
- Exceptional Customer Service skills to be able to deal with challenging and vulnerable clients.
- A great team player with the confidence to work independently without the need for constant supervision.
- Excellent attention to detail with a methodical and thorough approach to your work
- A desire to show initiative and the ability to manage pressure and conflicting demands on your time.


  • Case Officer

    4 days ago


    Grantham, United Kingdom PayPlan Full time

    Job Advert **_ Are you Customer-focused, an excellent communicator with good listening skills? Then we may have something for you_**_ - ** **A bit about us**: We help people who are in debt, by providing free debt advice and debt solutions based around what people can afford to repay. We provide full training that delivers all the skills you’ll need to...

  • Case Officer

    4 days ago


    Grantham, United Kingdom PayPlan Full time

    Job Advert **_ Are you Customer-focused, an excellent communicator with good listening skills? Then we may have something for you_** **_ Required to work from our Grantham, Lincolnshire office for the first 6 months of employment._** **A bit about us**: We help people who are in debt, by providing free debt advice and debt solutions based around what...

  • Case Coordinator

    2 weeks ago


    Grantham, United Kingdom PayPlan Full time

    Description of the department The Payplan IVA Client Assistance department works with both the client and creditors to collate the necessary information to draft proposals for Individual Voluntary Arrangement. The applicant will be responsible for assisting the Case Officer with the day-to-day management of their caseload. Responsibilities and duties...

  • Case Officer

    3 weeks ago


    Grantham, United Kingdom PayPlan Full time

    **Location**: Totemic House, Grantham** **Department**: PayPlan (Scottish Team)** **Accountable to**:Team Leader** **Hours of work**:40 Hours, Shifts across 8am-7pm Monday to friday** **Job Purpose**:To support the client throughout their Trust deed to a successful completion, adhering to regulation whilst ensuring the Trust deed is sustainable for the...

  • Case Officer

    4 days ago


    Grantham, United Kingdom PayPlan Full time

    Job Advert **_ With our customer-focused approach, we believe in providing the best service to our clients and that starts with our employees. That’s why we invest in our people, providing them with the necessary training and support to excel in their roles and advance in their careers. Interested in working with us? Read on.._** **A bit about us**: We...

  • Case Officer

    4 weeks ago


    Grantham, United Kingdom Totemic Full time

    Are you Customer-focused and an excellent communicator with good listening skills? Work for PayPlan and you can really make a positive difference to people’s lives. At PayPlan we help people who are in debt, by providing free debt advice and debt solutions based around what people can afford to repay. We will give you full and intensive training to...

  • Case Officer

    1 week ago


    Grantham, United Kingdom Totemic Full time

    Are you Customer-focused and an excellent communicator with good listening skills? Work for PayPlan and you can really make a positive difference to people’s lives. At PayPlan we help people who are in debt, by providing free debt advice and debt solutions based around what people can afford to repay. We will give you full and intensive training to...

  • Case Administrator

    2 months ago


    Grantham, United Kingdom MAB Brook Financial Services Full time

    The administrator will provide an effective and efficient support service to the department and dedicated advisers; updating advisers’ pipelines and document preparation As Mortgage Administrator, you will be responsible for - Liaising with 3rd parties, clients and advisers - Work closely with advisers, creating a great team, to provide outstanding...

  • Case Administrator

    2 days ago


    Grantham, United Kingdom Ministry of Justice Full time

    Salary 1 - £20,126 - £24,225 Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - East Midlands City/Town 1 - Grantham Building/Site 1 - NPS GRANGE HOUSE GRANTHAM, NG31 6NZ Grade 1 - Other Organisation Grade for HMPPS 1 - NPS Pay Band 2 National Post Type 1 - Permanent Working Pattern 1 - Full Time, Part Time, Part...

  • Case Administrator

    1 day ago


    Grantham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 342345**Salary**: - £20,126 - £24,225- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- This position is based at NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time,...

  • Estate Agency

    7 days ago


    Grantham, United Kingdom AMR - Specialist Property Recruiters Full time

    **HR Officer - Grantham** This brand, one of the largest and leading, award-winning property specialists in the UK, are recruiting an outstanding HR Officer to provide a high level of support to the multi-branded group. Working 9.00am to 5.30pm Monday to Thursday & 9.00am to 5.00pm Friday based in Grantham. **Reporting to the Head of HR, the key...


  • Grantham, United Kingdom Vaculug Ltd Full time

    **Company Information** Vaculug Limited is a long-established commercial tyre retreading specialist founded in 1950. We are based in Grantham and specialize in producing quality retread tyres for fleets across the United Kingdom. In addition, we offer effective and practical fleet management solutions to ensure our customers' complete satisfaction. **Role...


  • Grantham, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 291025**Salary**: - £28,117 - £32,515- National spot rate £28,117. London spot rate £32,515.**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - DWP - Service Excellence - Child Maintenance Group**Type of role**: - Operational Delivery**Working pattern**: - Flexible working,...


  • Grantham, United Kingdom Vaculug Ltd Full time

    **Company Information** Vaculug Limited is a long-established commercial tyre retreading specialist founded in 1950. We are based in Grantham and specialize in producing quality retread tyres for fleets across the United Kingdom. In addition, we offer effective and practical fleet management solutions to ensure our customers' complete satisfaction. **Role...


  • Grantham, United Kingdom Vaculug Ltd Full time

    **Company Information** Vaculug Limited is a long-established commercial tyre retreading specialist founded in 1950. We are based in Grantham and specialize in producing quality retread tyres for fleets across the United Kingdom. In addition, we offer effective and practical fleet management solutions to ensure our customers' complete satisfaction. **Role...

  • Call Centre Agent

    2 weeks ago


    Grantham, United Kingdom PayPlan Full time

    The Payplan IVA Client Assistance department works with both the client and creditors to collate the necessary information to draft proposals for Individual Voluntary Arrangement. The applicant will be responsible for assisting the Case Officer with the day-to-day management of their caseload. **Responsibilities and duties within the Job Title** As a Case...

  • Er Specialist

    4 days ago


    Grantham, United Kingdom GBR Recruitment Ltd Full time

    **GBR Recruitment are working exclusively with a leading business, recruiting for an experienced ER Specialist (Employee Relations)** to manage ER case loads, bring all ER cases to a successful close / solution. **In this 3-4 months fixed term ER Specialist contract role**, you will be reporting directly to the Head of HR as well as working alongside the HR...


  • Grantham, United Kingdom PayPlan Full time

    Job Advert **_ Are you Customer-focused, an excellent communicator with good listening skills? Then we may have something for you_** **A bit about us**: We help people who are in debt, by providing free debt advice and debt solutions based around what people can afford to repay. We provide full training that delivers all the skills you’ll need to be...

  • Customer Service

    2 weeks ago


    Grantham, United Kingdom PayPlan Full time

    Job Advert **_ With our customer-focused approach, we believe in providing the best service to our clients and that starts with our employees. That’s why we invest in our people, providing them with the necessary training and support to excel in their roles and advance in their careers. Interested in working with us? Read on.._** **A bit about us**: We...

  • Generalist Advisor

    2 days ago


    Grantham, United Kingdom Citizens Advice South Lincolnshire Full time

    Citizens Advice South Lincolnshire is looking to recruit an Adviser based at the Grantham Foodbank, our Grantham office and other local CASL offices and outreaches. The Adviser will be required to see clients using the Foodbank who may need some advice. This will include seeing clients by appointment and possibly occasional home visits so full driving...