Customer Service Advisor
5 months ago
Job Advert
**_ Are you eager to be part of a dynamic and collaborative team? We're seeking individuals with strong communication skills and _**_customer service experience_**_. Keep readying to learn more_**
**A bit about us**:
We believe that everyone deserves to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We take pride in our work and are committed to making a positive impact on our clients’ lives.
At our company, we understand the importance of work-life balance and offer a range of benefits to support our employees’ well-being. This includes 28 days holiday, charity days, and fun team events such as our annual summer fun-day.
We also offer opportunities for career progression, with over 90% of our managers being promoted from within. We believe that our success as a company is directly linked to the happiness and satisfaction of our employees, which is why we prioritize creating a positive and supportive work environment. We also have a strong focus on giving back to the community and offer our employees 2 charity days a year to volunteer and support causes that are important to them.
**What can we offer you?**:
We are dedicated to making a difference in the lives of those in need and we invite you to join us in this mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job - we offer a rewarding career. Come join us and make a difference in people’s lives while enjoying what you do
**Salary**:£25,000 per annum + Bonus
**Working Location**:You will have the opportunity to work on a hybrid basis once you are signed off as competent. During the training period you will be expected to work in the office, based in Grantham, Lincolnshire.
**Main Responsibilities**:
Case Officers responsibility is to support the clients, their creditors (and our organisational needs where appropriate) in the client journey. This will be achieved through a pro-active approach to gaining the trust and commitment of the client and their creditors.
In addition, will also be responsible for:
- Proactively gain trust with clients by building rapport, listening, acknowledging, and guiding them through the processes
- Building and maintaining strong working relationships with colleagues and third parties
- Demonstrating daily that they are client driven and that they listen to their needs, responding in a supportive and empathetic way.
- Following the departmental processes and for seeking guidance and support where needed
- Ensuring calls are relevant to the process and helpful to the client. Always being mindful of needs and expectations
- Always entering, updating, and maintaining information accurately. Ensuring all relevant details are covered and recorded.
- Ensuring that appropriate levels of technical and process knowledge are maintained with any concerns being highlighted to your Team Manager
- Suggesting change where you identify inefficient or ineffective working practices.
**What key skills are we are looking for?**
- Previous experience of working within a similar industry would be an advantage.
- Excellent written and verbal communication skills with the ability to understand the needs of the client.
- Exceptional Customer Service skills to be able to deal with challenging and vulnerable clients.
- A great team player with the confidence to work independently without the need for constant supervision.
- Excellent attention to detail with a methodical and thorough approach to your work
- A desire to show initiative and the ability to manage pressure and conflicting demands on your time.
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