Customer Service Advisor
6 months ago
Overview:
**The Role and Team**
The role of our Customer Services Advisor is critical to the success of our business.
Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.
The defining characteristics of our Customer Services Advisors are that they’re organised and efficient. However, apart from the technical skills that are required with the role, the most important attributes are that we demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers.
The role involves the taking of customer orders and also the making of outbound courtesy calls.
These calls are particularly important as many customers live alone and the phone calls they receive are often the only contact they may have in a single day. As such, many customers become very attached to their “friends” at Wiltshire Farm Foods.
Wiltshire Farm Foods supplies frozen meal solutions direct to the consumer. We have a cold store to accommodate the stock necessary to be able to be able to deliver to our customers each week.
The ultimate goal is to provide a service to our customers that exceed expectations while at the same time continuously improving efficiencies.
**Who We Are**
Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years.
Part of the apetito group, an award winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.
We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.
In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, free turkey (or voucher) at Christmas and much more
£11.45 per hour + bonus + benefits
**Responsibilities**:
- Responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects.
- To support drivers with route planning for the next days’ delivery rounds.
- To ensure each customer is provided with “exemplary” service on each telephone call or contact.
- To update customer records and liaise with customer relatives as required.
- To ensure customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary.
- Prepare promotional literature as required and communicate details of new products or promotions to customers.
- To search, provide and continually look for new business opportunities.
- To share best practices with colleagues in an effort to continuously improve our service proposition.
- To actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers.
Qualifications/Personal Qualities:
**Essential**:
- Experience of a customer service role
- Confident using a Personal computer to manage and process orders
- Confident telephone manner
- Able to pay attention to detail and be accurate in your work
- Numerate and good written English; GCSE Maths & English standard or equivalent
- Able to work to deadlines
**Desirable**:
- Have worked in the elderly/care market
- Experience of working in a team environment
- Full UK Driving Licence
**Personal Qualities**:
As one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families.
- This is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers.
- To take an active interest in getting to know every customer and become a trusted friend.
- A good listener, you’ll be able to treat every customer as an individual.
- To have a very clear telephone voice where you can adapt your style to meet the needs of every customer.
- Ability to communicate and relate to people at all levels.
- Ability to work under own initiative, plan own day, manage own time.
- To act as a link for drivers and customers if any problems arise during a delivery round.
- To be able to learn our in house computer systems, manage the taking of orders, round sequencing and database management for prospects, current or lapsed customers.
- To enjoy working as a team member and to be passionate about promoting the WFF product range and service proposition.
- Flexible approach to work content and willingness to help with other areas of the business as and when the occasion arises.
-
Customer Service Advisor
5 months ago
Grantham, United Kingdom FMG Repair Services Full time**Position**:Customer Service Advisor **Salary**:up to** **£26,000 per annum, plus bonus and excellent company benefits **Hours**:42.5 hours per week / 08:00 - 17:00 MON - FRI This is an exciting opportunity for an experienced **Customer** **Service Advisor** to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy...
-
Customer Service Advisor
5 months ago
Grantham, United Kingdom Grantham Caravans Full timeWe are looking for an experienced Customer Advisor who is used to working in a fast-paced environment to work in our Service Advisor Team. Working closely with our Workshop Technicians and Sales Department, to make sure that we can deliver a great customer experience. This is an interesting role, as no two days are the same, working within a great team, who...
-
Customer Service Advisor
6 months ago
Grantham, United Kingdom NRS Healthcare Full time**Job Title**: Customer Service Advisor **Location**:Grantham **Salary**: £23,028 pa **Hours**:Full Time, 37.5 hrs per week, 5 days out of 7 **Job purpose**: NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare...
-
Customer Service Advisor
6 months ago
Grantham, United Kingdom apetito Full timeOverview: **The Role and Team** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer Services Advisors are that they’re organised and efficient....
-
Customer Service Advisor
5 months ago
Grantham, United Kingdom apetito Full timeOverview: **The Role and Team** **This role is working 37.5 hours per week, any 5 in 6 days in the Grantham Office** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining...
-
Customer Service Advisor
5 months ago
Grantham, United Kingdom apetito Full timeOverview: **The Role and Team** **This role is working 37.5 hours per week, any 5 in 6 days in the Grantham Office** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining...
-
Service Advisor
6 months ago
Grantham, United Kingdom Pendragon Full time**Service Advisor** **Evans Halshaw Ford Grantham** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...
-
Customer Service Advisor
4 days ago
Grantham, United Kingdom Apetito Limited Full timeOverviewThis role is based at our Grantham depot, typically working 8:30 to 17:00, any 5 in 6 days, 37.5 hours per week on a six month fixed term contract.The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the...
-
Customer Service Advisor
6 days ago
Grantham, United Kingdom Apetito Limited Full timeOverviewThis role is based at our Grantham depot, typically working 8:30 to 17:00, any 5 in 6 days, 37.5 hours per week on a six month fixed term contract.The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the...
-
Senior Service Advisor
5 months ago
Grantham, United Kingdom Pendragon Full time**Senior Service Advisor** **Evans Halshaw Ford Grantham** **Salary of £25,842 with £6,000, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you deliver...
-
Customer Service Advisor
6 months ago
Grantham, United Kingdom NRS Healthcare Full timeLocation: Grantham Salary: £23,028 pa Hours: Full Time, 37.5 hrs per week, 5 days out of 7 Candidates need to be based within driving distance to the main location Job purpose: NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and...
-
Customer Service Advisor
3 weeks ago
Grantham, United Kingdom Apetito Limited Full timeOverviewThis role is based at our Grantham depot, typically working 8:30 to 17:00, any 5 in 6 days, 37.5 hours per week.Permanent and 6-months Fixed Term contracts available. The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over...
-
Customer Service Advisor
1 month ago
Grantham, United Kingdom Apetito Limited Full timeOverviewThis role is based at our Grantham depot, typically working 8:30 to 17:00, any 5 in 6 days, 37.5 hours per week.Permanent and 6-months Fixed Term contracts available. The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over...
-
Customer Advisor
5 months ago
Grantham, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 15 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Grantham** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...
-
Service Advisor
6 months ago
Grantham, United Kingdom Marshall Motor Group Full time**Marshall Volvo are recruiting a Service Advisor** **Location**:Grantham **Hours**:46.5 hours per week, including Saturday mornings on a rota basis **Salary**: Basic plus OTE up to £36,000 (site dependent) **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular...
-
Service Advisor
6 months ago
Grantham, United Kingdom Marshall Motor Group Full time**Marshall Volvo are recruiting a Service Advisor** **Location**:Grantham **Hours**:46.5 hours per week, including Saturday mornings on a rota basis **Salary**: Basic plus OTE up to £36,000 (site dependent) **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular...
-
Service Advisor
6 months ago
Grantham, United Kingdom Marshall Motor Group Full time**Marshall Volvo are recruiting a Service Advisor** **Location**:Grantham **Hours**:46.5 hours per week, including Saturday mornings on a rota basis **Salary**: Basic plus OTE up to £36,000 (site dependent) **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular...
-
Customer Advisor
6 months ago
Grantham, United Kingdom B&Q Full time**About the role** **Part time - 16 hours per week - **Permanent Contract** **Shifts available: Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Grantham** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll...
-
Customer Sales Advisor
5 months ago
Grantham, United Kingdom Mark Bates Ltd Full time**CUSTOMER SALES ADVISOR** | Mark Bates Ltd | Grantham, Lincolnshire - Full time: 37.5 hours per week, Monday to Friday, 9am - 5:30pm. - Based at Premier House, Londonthorpe Road, Grantham, Lincolnshire, NG31 9SN. - Basic salary + unlimited commission; OTE £25,000 to £30,000+ per annum following probationary period. About Us Mark Bates Ltd is a...
-
Customer Advisor
6 months ago
Grantham, United Kingdom B&Q Full time**About the role** **Customer Advisor - Checkouts** **Part time - 16 hours per week** **Permanent Contract** **Shifts available: Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Grantham** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence...
