Customer Service Advisor
7 months ago
We are looking for an experienced Customer Advisor who is used to working in a fast-paced environment to work in our Service Advisor Team. Working closely with our Workshop Technicians and Sales Department, to make sure that we can deliver a great customer experience.
This is an interesting role, as no two days are the same, working within a great team, who support each other and can have fun, whilst also getting the job done.
**Role Requirements**:
- Use the company CRM system to manage customers through the process, from point of enquiry, through to booking into the workshop, receipt of the vehicle on site and despatch after completion.
- Process warranty claims for customers using the supplier's preferred method.
- Update customers and all systems with any update from suppliers.
- Provide accurate estimates to customers, which can be transferred to job cards and invoices using the inhouse system.
- Correctly allocate payment accounts for all job card invoices
- Create detailed job cards which can be understood and acted upon by the Technician
- Take payment from customers
- Book a customers leisure vehicle in and out of the site
- Add jobs to the workshop diary with the correct amount of time and skill set
- Develop an understanding and interest in how a customer uses a leisure vehicle, so as to be able to offer empathy and advice.
Our working hours are:
- Summer (1st April to 31st October) 8.30am until 5.30pm with half an hour for lunch.
- Winter (1st November until 31st March) 8.30am until 5pm, with half an hour for lunch.
- There is a requirement to work Saturday mornings (8:30-12:30) on a rota basis.
We offer 22 days holiday, plus bank holidays. We arrange regular team events, and all team members have the advantage of Perkbox, after the completion of their probation period (6 months).
We'd really like to hear from you, if you would like to be considered for the role.
**Job Types**: Full-time, Permanent
**Salary**: £22,500.00-£25,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
-
Customer Service Advisor
2 days ago
Grantham, United Kingdom FMG Repair Services Full time**Position**:Customer Service Advisor **Salary**:up to** **£26,000 per annum, plus bonus and excellent company benefits **Hours**:42.5 hours per week / 08:00 - 17:00 MON - FRI This is an exciting opportunity for an experienced **Customer** **Service Advisor** to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy...
-
Customer Service Advisor
7 months ago
Grantham, United Kingdom NRS Healthcare Full time**Job Title**: Customer Service Advisor **Location**:Grantham **Salary**: £23,028 pa **Hours**:Full Time, 37.5 hrs per week, 5 days out of 7 **Job purpose**: NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare...
-
Customer Service Advisor
2 days ago
Grantham, United Kingdom NRS Healthcare Full time**Job Title**: Customer Service Advisor **Location**:Grantham, Lincolnshire **Salary**:£9880 **Hours**:Part Time, 20hrs per week, Monday - Thursday 09.30-14.30 **Job purpose**: NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling,...
-
Customer Service Advisor
7 months ago
Grantham, United Kingdom apetito Full timeOverview: **The Role and Team** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer Services Advisors are that they’re organised and efficient....
-
Customer Service Advisor
7 months ago
Grantham, United Kingdom apetito Full timeOverview: **The Role and Team** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer Services Advisors are that they’re organised and efficient....
-
Service Advisor
7 months ago
Grantham, United Kingdom Pendragon Full time**Service Advisor** **Evans Halshaw Ford Grantham** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...
-
Customer Service Advisor
7 months ago
Grantham, United Kingdom apetito Full timeOverview: **The Role and Team** **This role is working 37.5 hours per week, any 5 in 6 days in the Grantham Office** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining...
-
Customer Service Advisor
6 months ago
Grantham, United Kingdom apetito Full timeOverview: **The Role and Team** **This role is working 37.5 hours per week, any 5 in 6 days in the Grantham Office** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining...
-
Senior Service Advisor
7 months ago
Grantham, United Kingdom Pendragon Full time**Senior Service Advisor** **Evans Halshaw Ford Grantham** **Salary of £25,842 with £6,000, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you deliver...
-
Service Advisor
1 week ago
Grantham, United Kingdom Drayton Motors Full timeA great opportunity to join the Drayton Motors Team - Voted 'Best Dealership to Work For 2017, 2018 & 2019'. Multi Award Winning business - England's no.1 Kia Dealer of the Year 2017, 2018'. Used Car Performance of The Year 2018 Automotive Management Awards. Operated by long stable management team who have overseen the business grow since coming under new...
-
Customer Advisor
7 months ago
Grantham, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 15 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Grantham** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...
-
Service Advisor
7 months ago
Grantham, United Kingdom Marshall Motor Group Full time**Marshall Volvo are recruiting a Service Advisor** **Location**:Grantham **Hours**:46.5 hours per week, including Saturday mornings on a rota basis **Salary**: Basic plus OTE up to £36,000 (site dependent) **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular...
-
Service Advisor
7 months ago
Grantham, United Kingdom Marshall Motor Group Full time**Marshall Volvo are recruiting a Service Advisor** **Location**:Grantham **Hours**:46.5 hours per week, including Saturday mornings on a rota basis **Salary**: Basic plus OTE up to £36,000 (site dependent) **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular...
-
Service Advisor
7 months ago
Grantham, United Kingdom Marshall Motor Group Full time**Marshall Volvo are recruiting a Service Advisor** **Location**:Grantham **Hours**:46.5 hours per week, including Saturday mornings on a rota basis **Salary**: Basic plus OTE up to £36,000 (site dependent) **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular...
-
Customer Sales Advisor
6 months ago
Grantham, United Kingdom Mark Bates Ltd Full time**CUSTOMER SALES ADVISOR** | Mark Bates Ltd | Grantham, Lincolnshire - Full time: 37.5 hours per week, Monday to Friday, 9am - 5:30pm. - Based at Premier House, Londonthorpe Road, Grantham, Lincolnshire, NG31 9SN. - Basic salary + unlimited commission; OTE £25,000 to £30,000+ per annum following probationary period. About Us Mark Bates Ltd is a...
-
Customer Sales Advisor
7 days ago
Grantham, United Kingdom Mark Bates Ltd Full time**CUSTOMER SALES ADVISOR** | Mark Bates Ltd | Grantham, Lincolnshire - Full time: 37.5 hours per week, Monday to Friday, 9am - 5:30pm. - Based at Premier House, Londonthorpe Road, Grantham, Lincolnshire, NG31 9SN. - Basic salary + unlimited commission; OTE £25,000+ per annum following probationary period. About Us Mark Bates Ltd is a family-run,...
-
Customer Sales Advisor
7 months ago
Grantham, United Kingdom Mark Bates Ltd Full time**CUSTOMER SALES ADVISOR** | Mark Bates Ltd | Grantham, Lincolnshire - Full time: 37.5 hours per week, Monday to Friday, 9am - 5:30pm. - Based at Premier House, Londonthorpe Road, Grantham, Lincolnshire, NG31 9SN. - Basic salary + unlimited commission; OTE £25,000 to £30,000+ per annum following probationary period. About Us Mark Bates Ltd is a...
-
Customer Advisor
7 months ago
Grantham, United Kingdom B&Q Full time**About the role** **Customer Advisor - Checkouts** **Part time - 16 hours per week** **Permanent Contract** **Shifts available: Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Grantham** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence...
-
Customer Advisor
7 months ago
Grantham, United Kingdom B&Q Full time**About the role** **Customer Advisor - Checkouts** **Part time - 15 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Grantham** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...
-
Service Advisor
7 months ago
Grantham, United Kingdom Vertu Motors Full time**VERTU HONDA GRANTHAM BIKES** Do you want to be a part of one of the biggest Motorcycle brands in the world? Are you passionate about Bikes and delivering excellent customer service? Then we have the job for you! At Vertu Honda Bikes Grantham, we are currently looking for a Service Advisor to join our team. We are offering a basic salary of £26,500 with...