Resident Liaison Officer

7 months ago


London, United Kingdom Pertemps Network Group Full time

**Job Description**:
Job Title: Resident Liaison Officer (Damp and Mould)
Reports To: Damp and Mould Building Surveyor

**Location**:
**SOUTH LONDON**

**Responsibilities**
- Be the main point of contact to ensure that all residents receive excellent customer service when reporting damp and mould in their homes.- Visit and issue approved communication and literature to residents prior to damp and mould works being carried out.- Creating tenant profiles by using data in the Housing Management system and undertaking home surveys before work commencement.- Have regular contact with residents via their preferred method of communication and to record on the NEC damp and mould module.- Agree access arrangements to ensure works are completed on time liaising with contractors and in house operatives.- Inform the resident of any delays or changes to the programme of works to their home and offer suitable alternative appointments.**Requirements**:

- Knowledge of current challenges of damp and mould and excellent customer service including landlord legal repairing obligations- Experience of working in social housing, local government or customer-service environments.- Demonstrable experience of working with tenants and leaseholders whose homes are experiencing damp and mould, or disrepair- Ability to communicate effectively, both in writing and verbally**Contract**
- Monday to Friday 9am to 5pm- Initial 3 month contract with the opportunity to extend- PAYE via UmbrellaIf you are interested in this position and meet the requirements
**APPLY NOW



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