Sales Administrator

We are looking for someone to join the well-established Johnston Oils team in our Ayr Depot.

Johnston Oils is a family owned and managed business, which has gone from strength to strength since 1965.

Priding ourselves on quality service, we deliver Gas Oil, Kerosene and Diesel to all of Scotland and parts of England. Along with meeting the needs of commercial companies and the huge agricultural industry, the domestic side is also of paramount importance. We are looking for a professional and friendly individual to continue providing unparalleled service to our clients.

We have an excellent opportunity for a Sales Administrator based at our Ayr Depot and we are looking for an ambitious person to grow their skills

If you love working with customers, then you will love working with Johnston Oils. As part of our Team, you will support and advise customers. You will take responsibility for their requirements and ensure we deliver a service that exceeds their expectations.

You will give great service by putting your customers’ interests at the heart of every decision you make.

Johnston Oils has a reputation for good service to the local community.

**As a Sales Administrator, your duties will include**:

- Answering inbound calls with enthusiasm and a desire to help our customers at the first point of contact.
- Process fuel orders accurately to ensure the customer’s instructions are followed and deliveries are made in a timely manner.
- Undertaking outbound calls to customers ensuring they are receiving the best value from our service.
- Problem solving - Taking ownership of each and every query and ensuring these are resolved, making a real difference for our customers.
- Manage data cleansing and system management to maintain the efficiency of the system
- Ability to react fast when the day gets busy and handle a wide variety of different customers.

**Skills and Experience**
- Professional, polite and courteous telephone manner.
- Passion for supporting customers and delivering excellent service.
- Tenacity, determination and resilience.
- Excellent verbal communication skills.
- A good listener who can convey empathy, patience and understanding.
- Confident in overcoming customer objections.
- Able to gather facts, ask appropriate questions and evaluate the information provided to ensure we meet the customer’s needs.
- High levels of accuracy and attention to detail.

**Key Skills required**
- Numeracy
- Attention to detail
- Time management
- Customer service

**Start**: ASAP- But dependent on Notice Period

**Salary**: Negotiable dependent on experience

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ayr, South Ayrshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales administration: 1 year (preferred)

Work Location: One location