Customer Service Advisor

3 weeks ago

Ayr South Ayrshire, United Kingdom NFU Mutual Full time

Job Title: Customer Service Adviser
Job Type: Full-Time Permanent
Are you interested in a career working in insurance? NFU Mutual’s Agency in Ayr is recruiting for a full time Customer Service Adviser to join our growing and successful team
For over 100 years, NFU Mutual have insured Britain's farming communities. We believe in taking the time to find products and services to meet our client’s needs, inspiring trust and building long term relationships by exceeding expectations
Working in an upbeat and friendly team, you will provide the first point of contact for customers over the telephone, via email and when they visit our office. Handle general customer enquiries, policy alterations, and renewals, with a focus on personal products such as home and car insurance
• Support customers with queries on new and ongoing claims
• Respond to billing and accounting queries
• Introduce NFU Mutual Financial Services to new and existing customers.
• Assist with day-to-day office administration processes.
Individuals who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients.
• Good interpersonal skills, communication skills, & relationship building abilities.
• Sales and/or customer service experience is desirable however; Full Training & Development will be provided which includes technical knowledge,
• 26 days holiday, plus bank holidays
• Pension Contribution
• Full time permanent position (Mon-Fri 9-5pm)
• Competitive Salary based on experience
It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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