Receptionist - Customer Advisor
3 weeks ago
Our customer standard is to adopt a proactive approach to customer care, ensuring high customer satisfaction with every contact. We provide customers with prompt and efficient, high quality customer service and have a supportive and effective partnership with other teams across the business.
Due to internal promotions, we are actively recruiting 2 full-time and 2 part-time positions across our 3 heartlands. Hours of work will be across our operating hours which are Monday to Friday 9am - 5pm.
The successful applicants need to be capable of working across all 3 heartlands when required, but the base locations will be as below:
- 1 Full Time Position in our Liverpool Team
- 1 Full Time position in our St Helens Team
- 1 Part-Time position in our St Helens team
- 1 Part Time position in our Warrington team
- The successful applicant will join a team delivering Torus’ front of house reception service across our 3 heartlands of Liverpool, Warrington, and St Helens._
**This is an important role in which you will**:
- Be the first point of contact for our customers face to face, directly assisting them in solving their queries and escalating as necessary.
- Provide customers with prompt, professional and accurate information, and service with the objective of always delivering a consistent world-class customer experience.
- Develop a supportive and effective partnership with colleagues across the business and especially those in the Local Housing Teams.
**To be successful in this role you will**:
- Have excellent IT skills.
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