Debt Recovery and Administrator

4 months ago


Bedford, United Kingdom Toughglaze UK Ltd Full time

Toughglaze is looking for a Part time administrator and debt collector on flexible working hours. Administrator and debt Collectors role will be to perform a range of customer-focused tasks. Such as:

- Writing letters to inform the customers of their outstanding accounts.
- Answering phone calls from non-paying customers with questions about their debts
- Calling non-paying customers and determining why their payments are outstanding.
- Identifying vulnerable and non-complaint customers and escalating their cases to the financial director
- Dealing with incoming and outgoing correspondence
- Filing and archiving
- Creating and managing documents and spreadsheets
- Compiling reports
- **Skills and experience needed.**_
- Written and verbal communication, including active listening for alerting customers of non-payment, determining reasons doe non-payment, and explaining payment options.
- Discussing sensitive matters tactfully
- Conflict resolution for calming hostile non-paying customers.
- Bookkeeping and numeracy for determining outstanding payments and appropriate payment instalments.
- Administrative stills, including filing, archiving and touch typing.
- Organisational skills

Able to work with a team and take directions from others and collaborate effectively

**Job Type**: Part-time

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Flexitime
- Free parking

Schedule:

- Flexitime

Ability to commute/relocate:

- Bedford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- accounting: 1 year (preferred)
- credit control: 1 year (preferred)

Work Location: In person



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