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Customer Services Specialist
4 months ago
Mission:
**Customer Service Specialist**
As a Customer Service Specialist at Arval UK Group Ltd, you will be responsible for the maintenance of our retail fleet customers. *Retail customers may have 1 vehicle or may have upto 10 vehicles on lease hire at any one time*
Customer Service Specialist journey makers work out of our vibrant West Swindon office. Team working is so important to us and you will feel the buzz and warm welcome as you come through the doors.
The key objective of this role is rewiring our business around the customer. It's a fast paced role and need to ensure we deliver the service our customers want, in the way they want it.
**Communication is key;**
- From listening to complaints and providing advice and support to our customers you will ensure all incidents are captured and handled professionally within or ideally exceeding expectations and our agreed service levels.
- You will also be responsible for helping resolve core issues to improve the overall customer experience.
Following extensive training, you will ensure we satisfy their individual requirements. You will remain customer focused, build good rapport and professional ensuring our customers receive the top-notch service they deserve. In a nutshell your role is;
- Answering inbound calls from Arval's retail customer base
- Using a mixture of MS office packages and our internal systems (DRIVE) to accurately record the information
- Offering and delivery top quality customer service
- Building a solution and problem solving to deliver the best possible service to our customers
**This is a Pay Zone A4 role with a salary range of £22,000 to £25,000, with fantastic benefits**
We operate a **hybrid workingoption, this gives you up to 2 days working from home per week; You will be eligible, once training is complete and you are fully competent in the role.**We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.
**You will also enjoy the outstanding benefits including;**
- Private Healthcare (AXA PPP)
- Life Assurance
- Company Pension scheme
- A range of personal flexible benefits
- 25 days holiday (plus bank holidays)
- Free parking
- Access to great discounts on our products and services
- To celebrate your first year you will enjoy a ½ holiday or a £75 Love2Shop voucher
- Paid eye tests and £50 towards your lenses
- Fantastic onsite café
**About you**
Relationships are what makes you tick and you will stop at nothing to ensure your customers are pampered and supported so they feel special and important. To become an outstanding Customer Service Specialist for Arval, you will be committed to offering fantasticcustomer service to our retail customers.
You will have an excellent telephone manner and will be used to working in a fast-paced environment. Used to taking ownership of all that comes your way, whilst demonstrating complete professionalism and tact comes naturally to you.
**Key Skills required**:
- Confident communicator (verbal & written)
- Ability to use MS Outlook, Word and Excel to a basic level
- Uncompromising customer focus
- Professional and personable people skills
- Outstanding ownership & problem solving ability
**Application process**
We will invite successful applicants to a face to face interview at our Swindon Office. We are able to offer a live video interview if required however we do of course prefer to meet you in person.
We don't get hung up on previous job titles, as we're looking for the person behind the CV, your experience may come from a position described as Account Manager, Account Executive, Business Manager, Customer Service Advisor, Sales Advisor or Sales Executive.
