Customer and User Experience Specialist

5 months ago

Swindon, United Kingdom UK Shared Business Services Ltd (UKSBS) Full time

**Customer and User Experience (UX) Specialist**

**Customer Support in Operations**

**Swindon - flexible and remote working options**

**Band F: £50,001 - £63,075 DOE**

Here at UKSBS, we’re a customer-focused, forward-thinking digital organisation. We provide a range of efficient, scalable, and expert Finance, HR and Payroll, Procurement and Business IT services enabling our partners to achieve the best outcomes for British citizens and the UK economy.

Our staff are the key to our success, and we always try to go the extra mile to look after them. We can offer flexible and family friendly working arrangements, great benefits, including generous annual leave, supportive and inclusive work environments, and opportunities to learn and grow your career with us.

In line with the Government’s Shared Services Strategy, UKSBS is the shared service provider within the Matrix Programme. The Programme’s aim is to deliver a modern, cost-effective and scalable shared business service to nine Departments (the Policy Cluster) in a flexible way that can meet changing Government requirements, and drive innovation to optimise efficiencies and enhance user experience. The Programme will also implement a new modern SaaS ERP platform, from which UKSBS will deliver these services, driving harmonisation and significant business change across the Departments. This is a large, complex multi-year Programme.

At UKSBS we place our customers at the heart of everything we do. Our Customer Support teams are critical in ensuring we deliver a great experience each time we interact with our customers.

We’re looking for someone who is equally passionate about customer service and can be adaptable in the customer arena, to represent and lead on UKSBS customer and UX inputs into the Matrix service design and into work to define the wider Matrix Target Operating Model.

To do this role well you will need:

- Strong customer service background and skills, with a solution outcome focused mindset to support strategic direction
- Understanding of all things related to voice of the customer to add value, improve service delivery and customer experience
- Ability to identify, recommend and support implementation of new approaches, managing and delivering change
- Experience of building and maintaining effective relationships with senior internal/external stakeholders

In return for your skills and experience, we offer a mixture of full and part time hours across a 37hr week with varying working patterns. We have a hybrid working model which offers flexibility; some of the business work remotely from home coming into the office once a week or as required to meet business needs, and some of us prefer to be in the office more often.

More information on the role and our benefits can be found here

We look forward to hearing from you.

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.

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