Customer Experience Specialist

5 months ago

Swindon, United Kingdom Zimmer Biomet Full time

**Requisition Number**: EMEA11118

**Employment Type**: Full-time

**Location**: Swindon

**What Is It Like To Work at Zimmer Biomet**:
At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

**Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package**
- Possibility to grow, develop, and be promoted within a Team
- Friendly, warm and creative atmosphere
- Healthy, inspiring, and international work environment
- Ongoing coaching and talent development
- Access to future career opportunities
- Hybrid work model
- Competitive reward packages
- Annual bonus
- Social and CSR events
- Wellbeing initiatives

**What You Can Expect**:
Responsible for providing an exceptional level of Customer Service to both internal and external Customers.

**How You Create Impact**:

- Create, release and amend loan bookings from internal and external customers using our ‘MyMediset’ software and the booking app.
- Provide usage reports/KPI reports as required.
- Be pro-active with following up on back orders.
- Instigate system queries to be able to invoice and credit customers as required.
- Working to KPIs and ensuring high level of customer experience by answering incoming customer calls within expected timeframe.
- Monitor the respective queues within Salesforce ensuring timely completion of requests.
- Provide product price and delivery information.
- Arranging collections.
- Maintain orders on customer-based portals.
- Support patient matched cement orders and customer made orders.
- Produce customer feedback reports as the role requires.
- Be able to engage with and interact in a diverse team based in an Open Plan office environment.

**What Will Make You Stand Out**:

- Relevant qualification in Customer Services or previously experience of working in a Customer Services team.
- Experience of Microsoft Office
- SAP experience an advantage.

**What Will Make You Successful**:

- Good working knowledge of the Microsoft Office suite, including Excel, Word and Outlook.
- Highly productive, able to prioritise own workload and meet deadlines.
- Excellent attention to detail.
- Strong communication skills, both verbal and written.
- Strong desire for personal development and change champion
- Planning and organisation skills.
- Problem solving and analytical skills.
- Self-motivation and drive

**Who We Are**:
**Zimmer Biomet** is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to _alleviating pain and improving the quality of life for people around the world_.
- Looking to make an impact? Join us and make a difference._

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