Customer Service Specialist

4 months ago

Swindon, United Kingdom Arval UK Ltd Full time

**Customer Service Specialist**

**About the role**

Following training, you will ensure we satisfy the individual requirements of every customer. You will remain customer focussed, build good rapport and ensure that our customers receive the top-notch service they deserve. Your role is to make sure no stone is left unturned in our quest to satisfy. In a nutshell, your role is to offer and deliver top quality customer service, building a solution and problem solving to deliver the best possible service.

**What's in it for you?**

Retail Customer Service Specialist role receives a benefits package at **Pay Zone A4 role with a salary range of £22,000 to £25,000**and up to a bonus of £1100.

We operate a hybrid working option, this gives you up to 2 days working from home per week; you will be eligible, once training is complete and you are fully competent in the role.

**You will also enjoy the outstanding benefits including;**
- Private Healthcare (AXA PPP)
- Life Assurance
- Company Pension scheme
- A range of personal flexible benefits
- 25 days holiday, your birthday off plus bank holidays
- Free Parking
- Free Gym onsite
- Access to great discounts on our products and services
- To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher
- Paid eye tests and £50 towards your lenses
- Volunteering days
- Charity Fundraising

**About you**

We are looking for someone to have an excellent telephone manner and will be used to working in a fast-paced environment. Be able to take ownership of all that comes your way, whilst demonstrating complete professionalism comes naturally to you. To become an outstanding Customer Service Specialist for Arval, you will be committed to offering fantastic customer service to our retail customers.

**Key Skills required**:

- Confident communicator (verbal & written)
- Ability to use multiple systems including MS Outlook, Word and Excel to a basic level
- Uncompromising customer focus
- Professional and personable people skills
- Outstanding ownership & problem solving ability

**About us**

We are Europe's No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry. Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way.

We truly believe all our Journey Makers help us shape our story - and make history in the process. Come, join our family, and be part of it too.

Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.

**Application process**

**Arval: For the many journeys in life

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