Operations Administrator

1 month ago


Newcastle upon Tyne, United Kingdom Newcastle University Full time

**Salary**: £25,742 to £26,444 with progression to £27,979 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

**Closing Date**: 17 August 2023

The Role

The University’s Vision and Strategy sets out an ambitious and exciting journey, to be a people focused, world-leading university that harnesses academic excellence, innovation and creativity to advance knowledge and provide benefits to individuals, to organisations and to society as a whole.

We are looking for a highly motivated and enthusiastic individual to join the Professional and Administration Services Community in Professional Services.

Interviews will be held on 21st August 2023.

Key Accountabilities
- Support the Professional and Administration Services Manager, their deputies, Operations Managers and Team Leaders in the delivery of administrative activity across the Professional and Administration Services
- Responsible for coordinating and supporting designated events, selection panels, committees, sub-committee or working groups, including arranging meeting and room bookings etc., coordinating papers, drafting agendas; taking minutes; maintaining and proactively managing the actions. To represent the Faculty at meetings and internal/external events, as appropriate
- Proactively receive, resolve and respond to enquiries received into the designated office to ensure that an effective service and clear advice is provided to colleagues and customers
- Develop, implement and maintain effective office procedures and systems to ensure that support is efficient, timely and accurate.
- Review information received in the designated office and disseminate appropriately to colleagues on behalf of the management team
- Manage records relating to the functions of the designated office, to include taking responsibility for maintaining database(s) of information; gathering data from multiple sources, extracting reports on data as required and ensuring the integrity of data entered/recorded
- Provide administrative support to the designated Management Team as required, including (but not exclusively) in relation to travel arrangements (which may be complex regional, national and international), booking accommodation, conducting initial investigations/research or drafting correspondence as required. Correspondence may be complex reports, letters, proposals and presentations
- In relation to the procurement of goods and services and/or the making of payments, for the designated office. To ensure that the receipt of goods and/or services is confirmed, and assist in the resolution of invoice, coding or expenses queries, to provide an efficient service to colleagues in the office and assist the office in adhering to the University’s Procurement Regulations. To act as expenses proxy
- Where appropriate, to act as first point of contact for general HR issues, liaising with FMS HR Team where necessary. To assist in co-ordinating recruitment activity in designated office: advertising, interviewing, appointment processing and paperwork. To assist co-ordination of new People induction, leaver processes, PDR co-ordination (tracking progress and input data to SAP) and sickness recordings and returns
- Undertake an active role in the health and safety management of the designated office, contributing to the maintenance of a safe working environment for colleagues and visitors, and in particular undertaking the role of a Display Screen Equipment (DSE) assessor or Fire Warden
- Contribute to the effective and efficient running of the designated office through a team approach, providing supervision and assistance to colleagues as appropriate
- Any other duties within the scope and general nature of the grade as required by the line manager

The Person

Knowledge, Skills and Experience
- Working knowledge of relevant systems, equipment, processes and procedures including standard software packages
- Understanding of relevant policies and procedures, as they affect the role, and the quality standards and outputs required
- Familiarity with using initiative and judgement to resolve problems independently
- Familiarity with work priorities and those of colleagues
- Excellent IT skills with proficiency in the use of Microsoft Office products and aptitude for development in and use of core software and data systems (preferably SAP)
- Experience of managing confidential and/or sensitive information with tact and discretion, and a working knowledge of GDPR
- Excellent organisational, interpersonal and communication skills, including the ability to triage queries and issues
- Experience of prioritising workload and handling conflicting priorities
- Experience of working in a diverse team and with senior managers in a large organisation
- Experience of acting as a secretary in meetings, pro



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