Customer Service Advisor
4 months ago
Customer Service Advisor / Contact Centre Agent / Customer Care Representative with a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office is required to join our team at Truespeed based in Bath, Somerset.
**SALARY**: £25,000 - £28,000 per annum + Commission + Benefits
**LOCATION**: Hybrid Working from Home and the Office in Bath, Somerset
**JOB TYPE**: Full-Time, Permanent
**WORKING HOURS**: 40 Hours per Week, Monday to Saturday (Saturdays are worked on a rota basis with a day off in lieu)
IS THIS YOU?
Do you have excellent communication and listening skills?
Have you had previous experience working in an inbound call centre environment?
If the answer is yes to the above, then we would love to hear from you.
We are looking for talented individuals to join our Customer Care Team who as a Customer Service Advisor / Contact Centre Agent / Customer Care Representative who is passionate about putting the customer at the heart of everything they do.
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent / Customer Care Representative with a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office.
As the Customer Service Advisor / Customer Care Representative you will take ownership of anything from information on products and order updates to complaints, always aiming to resolve first time.
WHO WE ARE
Here at Truespeed we don’t just offer jobs - we offer careers. We’re committed to creating an engaging, supportive, and inclusive workplace and providing opportunities for development, training, and growth.
DUTIES
Your duties as a Customer Service Advisor / Customer Care Representative will include:
Taking ownership of anything from information on products and order updates to complaints, always aiming to resolve first time
Improving customer satisfaction by owning a customer query through to resolution
Taking an active role in complaint resolution with the aim to resolve on first contact
Booking installations, outlining the process, and answering any queries
Renewing contracts, ensuring the customer is fully informed of actions taken
Problem solving and contributing to the improvement of working processes within the team and wider business
Sharing information with colleagues and updating knowledge management systems
Any other reasonable duties that may be required from time to time to ensure all our customers have a great experience with Truespeed
CANDIDATE REQUIREMENTS
Demonstrable experience gained in a high volume B2C customer service centre
Experience in handling and owning complaints through to resolution and to timescales
Good working knowledge of Microsoft Office, G-Suite, and Google Analytics
Ability to simplify complex topics and communicate them clearly with customers
Confident and professional verbal and written communication
Good listener, able to identify customer needs and guide conversations to understand and resolve customer queries
Empathetic and able to relate to a wide-ranging demographic
Flexible approach and ability to meet deadlines
Desire to learn and takes initiative to develop professionally
Excellent time management skills
Positive can-do attitude
**BENEFITS**:
Life insurance
Health care options
Competitive pension scheme
Hybrid working
25 days holiday plus bank holidays
Great opportunities for career development
Onsite parking
Casual dress
Commission scheme
Attractive employee referral scheme
NO AGENCIES PLEASE
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
**JOB REF**: AWDO-P12092
This job is being advertised by AWD online on behalf of Truespeed Communications Ltd
-
Customer Service Advisor
4 months ago
Bath, United Kingdom Fusion Lifestyle Full timeWe are now hiring Customer Service Advisors for Cleveland Pools in Bath **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer service,...
-
Customer Service Advisor
4 months ago
Bath, United Kingdom Fusion Lifestyle Full time**A Lido like no other, A Career Step like no other** **Customer Service Advisor** Cleveland Pools is Britain's oldest lido. Built in 1815, the Pools are nestled in nature and brimming with history. Cleveland Pools is a proud member of the Historic Pools of Britain who celebrate, champion and campaign for historic pools, giving them a shared voice...
-
Customer Service Advisor
3 days ago
Bath, United Kingdom CV-Library Full timeDo you have excellent communication skills and inbound call centre experience? Join us at Truespeed as a Customer Service Advisor! Customer Service Advisor Bath, BA2 3DP - Hybrid working option * Full time, permanent * £25,000 - £28,000 per annum DoE + Commission * Excellent benefits package Please Note: Applicants must be authorised to work in...
-
Customer Service Representative
3 months ago
Bath, United Kingdom Switch Advisor Ltd Full timeLooking for high motivated individuals in Bath! The Customer Servicerole comes with a combination of routes to market such as B2B, B2C, with constant development and uncapped earnings **Responsibilities**: - Converting warm and cold leads into sales through a direct sales approach. - Creating your own sales opportunities: cold leads in business to...
-
Customer Service Representative
4 months ago
Bath, United Kingdom Switch Advisor Ltd Full timeLooking for high motivated individuals in Bath! The Customer Servicerole comes with a combination of routes to market such as B2B, B2C, with constant development and uncapped earnings **Responsibilities**: - Converting warm and cold leads into sales through a direct sales approach. - Creating your own sales opportunities: cold leads in business to...
-
Customer Service Advisor
3 weeks ago
Bath, United Kingdom CURO GROUP (ALBION) LIMITED Full timeCuro, a leading housing association in Bath, are seeking an empathetic individual to take on the role of Customer Service Advisor, to be the first point of contact for Curos customers. This is an opportunity to take the first step in your career within Social Housing, where you get to make a real difference in peoples lives, within a great work family, and a...
-
Customer Service Advisor
3 weeks ago
Bath, United Kingdom CURO GROUP (ALBION) LIMITED Full timeCuro, a leading housing association in Bath, are seeking an empathetic individual to take on the role of Customer Service Advisor, to be the first point of contact for Curos customers. This is an opportunity to take the first step in your career within Social Housing, where you get to make a real difference in peoples lives, within a great work family, and a...
-
Customer Service Advisor
4 months ago
Bath, United Kingdom Student Castle Full timeStudent Castle provide a home away from home for students from all around the world, lending a space to study, meet and socialise. Our passion is to provide for students whilst making a difference. We also have a small boutique hotel onsite. We are recruiting for a Customer Service Advisor to provide day to day support to our residents and guests at our...
-
Customer Service Advisor
3 weeks ago
Bath, United Kingdom CURO GROUP (ALBION) LIMITED Full timeCuro, a leading housing association in Bath, are seeking an empathetic individual to take on the role of Customer Service Advisor, to be the first point of contact for Curos customers. This is an opportunity to take the first step in your career within Social Housing, where you get to make a real difference in peoples lives, within a great work family, and a...
-
Customer Service Advisor
4 months ago
Bath, United Kingdom Curo Full timeInterviews are ongoing for this role We promote a work life balance and are happy to talk flexible working, including some home working shifts. Curo are recruiting a Customer Service Advisor to be the first point of contact for Curo’s customers. This is an opportunity to take the first step in your career within Social Housing, where you get to make a...
-
Customer Service Advisor
4 months ago
Bath, United Kingdom Curo Full timeInterviews are ongoing for this role. We promote a work life balance and are happy to talk flexible working, including some home working shifts (at least 3 days a week office based). Curo, a leading housing association in Bath, are recruiting a Customer Service Advisor to be the first point of contact for Curo’s customers. This is an opportunity to take...
-
Customer Service Advisor
4 months ago
Bath, United Kingdom Curo Full timeInterviews are ongoing for this role. We promote a work life balance and are happy to talk flexible working, including some home working shifts (at least 3 days a week office based). Curo, a leading housing association in Bath, are recruiting a Customer Service Advisor to be the first point of contact for Curo’s customers. This is an opportunity to take...
-
Customer Service Advisor
4 months ago
Bath, United Kingdom Curo Full timeInterviews are ongoing for this role. Curo, a leading housing association in Bath, are seeking an empathetic individual to take on the role of Customer Service Advisor, to be the first point of contact for Curo’s customers. This is an opportunity to take the first step in your career within Social Housing, where you get to make a real difference in...
-
Customer Service Advisor
4 months ago
Bath, United Kingdom Curo Full timeInterviews are ongoing for this role. We promote a work life balance and are happy to talk flexible working, including some home working shifts (at least 3 days a week office based). Curo, a leading housing association in Bath, are recruiting a Customer Service Advisor to be the first point of contact for Curo’s customers. This is an opportunity to take...
-
Customer Service Advisor
4 months ago
Bath, United Kingdom White Horse Employment Full timeWhite Horse Employment are delighted to be working with a fast growing and leading retail company in the historical city of Bath in Somerset. They are looking for an experienced **Customer Service Advisor **to join their friendly team and assist with their goal of ensuring excellent service standards. This position will involve delivering an excellent...
-
Customer Service Advisor
4 months ago
Bath, United Kingdom White Horse Employment Full timeWhite Horse Employment are delighted to be working with a fast growing and leading retail company in the historical city of Bath in Somerset. They are looking for an experienced **Customer Service Advisor **to join their friendly team and assist with their goal of ensuring excellent service standards. This position will involve delivering an excellent...
-
Customer Service Advisor
3 weeks ago
Bath, United Kingdom Curo Full timeCuro, a leading housing association in Bath, are seeking an empathetic individual to take on the role of Customer Service Advisor, to be the first point of contact for Curo’s customers. This is an opportunity to take the first step in your career within Social Housing, where you get to make a real difference in people’s lives, within a great work...
-
Customer Service Advisor
3 months ago
Bath, United Kingdom Vision Glasgow Full timeGrowing our Top Customer Service Advisor Team in Bath! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Vision, we are committed to...
-
Customer Service Advisor
3 weeks ago
Bath, United Kingdom Curo Full timeWhat you'll be doing As our Customer Service Advisor, you will be part of a caring, supportive, team environment, focused on listening to and helping our customers solve their problems. Taking inbound calls, Whatsapp, text, social media Helping to resolve complex queries. Actively listening, diagnosing queries, signposting to relevant departments...
-
Customer Service Advisor
3 months ago
Bath, United Kingdom HSS Hire Full timeIt's an exciting time to join HSS, as we move into our next phase of growth, we have an opportunity for a Customer Service Advisor to join us in our Bath merchant store. With a variety of products across all sectors to offer our customers, a forward-thinking culture, what better time to join a dynamic organisation! If you are experienced in Sales / Customer...