Customer Service Advisor

7 months ago

Bath, United Kingdom Curo Full time

Interviews are ongoing for this role.

We promote a work life balance and are happy to talk flexible working, including some home working shifts (at least 3 days a week office based).

Curo, a leading housing association in Bath, are recruiting a Customer Service Advisor to be the first point of contact for Curo’s customers. This is an opportunity to take the first step in your career within Social Housing, where you get to make a real difference in people’s lives, within a great family environment.

**Why join Curo?**

Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We’re one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities.

Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers.

We embrace a values-driven culture that revolves around Care, Respect, Openness, Fairness, and Trust.
- This means delivering exceptional customer service while treating all individuals warmly and honestly.
- We value diversity, tailor services where possible, and maintain transparent, inclusive communication.
- Our ethical commitment ensures consistency and decency in our treatment of others, even when challenges arise.
- Trust is paramount, as we entrust our team, customers, colleagues, and partners to act with integrity and make decisions for the right reasons.

**What you'll be doing**

As our Customer Service Advisor, you will be part of a caring, supportive, team environment, focused on helping our customers solve their problems.
- Taking inbound calls, whatsapp, txt, social media
- Helping to resolve queries at first point of contact
- Actively listening and instructing our departments to schedule visits
- Organising relevant follow up calls.
- Updating systems and general data entry

**About the team**

In the Customer Contact Team, we work in a lively and fast-paced environment. After thorough training, your success will be measured by the quality and quantity of your work and how you engage with our customers.
Each day, you'll assist a diverse range of people with various home-related issues. This is a busy role with some complex elements. It can be challenging at times, but it’s also very rewarding to help resolve customer queries.

**More about you**

Based in our Bath offices, the successful Customer Service Advisor will have a background of:

- Customer Service and evidence of problem solving
- Use of IT systems
- High levels of communication with first point of contact experience

We will provide training, so you have the knowledge and confidence to support our customers.

At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same

**What you’ll get in return**

We think you’ll have a job that makes you feel good about what you’re doing and help us to make a difference to our customers’ lives every day.

So in return for all your hard work, not only do you get a great salary but we also offer:

- 34 days annual leave including bank holidays (rising to 37 days after 3 years’ service).
- An additional day’s leave on your birthday
- Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%
- Annual ‘Homes for Good’ Reward.
- Life Assurance Policy (up to 6x your annual salary)
- Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work
- ‘Perks at Work’ - access to 1000’s of discounts online and in-store.
- Employee Assistance Programme (EAP) - providing friendly impartial advice on financial, health, work or mental wellbeing.
- Free Parking at many of our Offices.

For an informal discussion about the role please call John Milone on 078144 02876

At this time, we're not seeking assistance from recruitment agencies, so please do not call us. If we happen to receive any CVs from recruitment agencies, they will be treated the same as our internal submissions, and we won't be liable for any fees.

Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We’re one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities.

Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers.

We’re proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Companies to work for. We're also listed in the top 10 best housing associations to w

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