Customer Service Advisor
7 months ago
White Horse Employment are delighted to be working with a fast growing and leading retail company in the historical city of Bath in Somerset. They are looking for an experienced **Customer Service Advisor **to join their friendly team and assist with their goal of ensuring excellent service standards.
This position will involve delivering an excellent service to all customers. You will be the first point of contact for all customers providing both product and service information, processing orders and resolving any problems with top quality customer service.
**Key responsibilities**:
- Build and maintain excellent relationships with customers.
- Process all incoming orders, using their internal (SAP) systems
- Handle customer queries & complaints and provide appropriate solutions, following up to ensure resolution and complete customer satisfaction.
- General administrative duties including data entry and filing.
**Job requirements**:
- Be energetic, proactive and positive.
- Strong networking and relationship building skills.
- Customer service experience.
- Ability to handle pressure and high work load.
**Benefits**:
- Early finish on Fridays
- Excellent company pension scheme
- Annual bonus
- Life assurance x4 salary
- Generous staff discount
- 25 days holiday + bank holidays
- Free onsite parking
**Job Types**: Full-time, Permanent
**Salary**: From £27,600.00 per year
**Benefits**:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Work Location: In person
Reference ID: KM
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