Customer Service Advisor

6 months ago


Bath, United Kingdom JUICE RECRUITMENT Full time

Are you looking to kickstart your career in Property? Do you have fantastic interpersonal skills and are looking to develop your skillset in a fast-paced and dynamic environment?

Juice is delighted to be supporting a leading property management company based in Bath, in their search for a Customer Service Advisor to join their team.

You will be providing key administrative assistance for a portfolio of properties ensuring that a high level of service is given to all tenants. We are open to experience for this role, key is someone who has a positive and proactive approach and demonstrates a passion for the property industry.

**DAY TO DAY**:

- Acting as the first point of contact for all tenants answering any queries in a timely manner
- Processing referencing paperwork, preparing tenancy agreements, and managing move-ins and move-outs
- Completing inventories, dilapidations, and deposit returns
- Building strong relationships with tenants, letting agents, contractors, and other third-parties
- Resolving all enquiries in a professional and timely manner
- Coordinating property inspections and visits
- Answering maintenance calls and escalating when required
- Guaranteeing Health & Safety requirements are met at all times
- Completing rent reviews and processing inspection reports
- Assisting with general administrative duties to support the client and portfolio

**WE WOULD LOVE TO SEE**:

- Previous Office experience is advantageous however, we are open to a variety of customer-facing backgrounds
- Excellent communication skills with the ability to build rapport with a variety of people
- Demonstrable interest in the Property sector
- Passionate about providing an excellent level of customer service
- Motivated, driven, and hardworking individual who has a can-do attitude

**AND FOR YOU**:

- Onsite parking
- 22 days annual leave
- Cycle-to-work scheme
- Gym membership
- Monday-Friday hours, no weekends
- Casual work attire
- App discounts on High-street names
- Opportunity for hybrid working after training

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Bath



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