Customer Care Agent

5 months ago

Chesterfield, United Kingdom Evolution Funding Full time

**If you love talking to people and have a warm, engaging telephone manner, this could be the perfect role for you**

We are looking for enthusiastic and empathetic people to join our Customer Care Team to provide telephone support to customers during their car buying journey.

Evolution Funding is the largest motor finance broker in the UK. Since our formation in 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help our partnerships to grow.

The passion and enthusiasm of our people, around 400+ UK-wide, and their commitment to our vision, has enabled Evolution to deliver the results that have gained us awards and recognition, both within and outside of our industry.

**What the role involves**:

- To confidently handle inbound due diligence calls with customers to explain the terms of their finance agreement and provide accurate product information.
- Demonstrate active listening skills, and be able to identify potential risks of vulnerability or fraud.
- Assist and guide customers through any e-sign queries with a helpful and professional attitude.
- Resolve customer concerns and escalate complex issues when necessary.
- Work effectively and collaboratively with colleagues and other teams to achieve service levels and deliver exceptional customer service.
- Display a good understanding of funder products and regulatory obligations in line with FCA guidelines.
- Have a focus on achieving the best customer outcome with every call, and ensuring you keep up to date with regulatory training and development.

**What are we looking for**:

- Excellent customer service and telephone skills
- The ability to multitask and problem solve whilst maintaining a professional and engaging experience for the customer during a call
- Patience, understanding and empathy
- The ability to learn new systems and take on board training of regulatory products and processes
- Great organisation and attention to detail
- Ability to work flexible hours and weekends

We have the flexibility to consider people full time (40 hours per week) or part time (circa 32 hours per week) - there is a requirement for working one weekend day per week with a day off in the week.

**What we offer**:
By joining a growing and established company who are leaders in the motor finance industry, you can expect comprehensive training, fantastic progression opportunities, a friendly atmosphere, bonus scheme, on-site parking, generous pension scheme, 33 days holiday (including bank holidays) and life assurance cover.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £22,672.00 per year

Expected hours: No less than 32 per week

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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