Hybrid Customer Service Agent

7 months ago

Chesterfield, United Kingdom i247 Group Full time

Are you passionate about delivering an exceptional customer experience and committed to being at the top of your game? Do you want your employer to go our of their way to make you feel valued and appriciated for your hard work? Then this is the role for you

This is an exciting opportunity; due to our ongoing success we need to build on our current booking team and are looking for Customer Service Agents to join us.

**About us**

At i247 Group we boast over 35 years of expertise in providing outsourced customer service to the automotive sector. In our company, our values are more than just words - they're the guiding principles that shape everything we do. We believe in the power of our **People**, recognising them as our greatest asset and investing in their growth and well-being. **Passion** is the driving force behind every project, as we strive to inspire and make a meaningful impact. We consistently **deliver **on time by seeking out **solutions** and exploring new possibilities

**Why should I join i247 group?**
With and an eNPS score of 57 (50+ is excellent) and an Employee Net Promoter score of 8.7 out of 10, we are more than just a team, we’re a family that thrives on hard work and celebrating achievements. We prioritise making our people feel valued and appreciated for their hard work and dedication so there is always something exciting happening. Here are some of the benefits of working with us;
**Dress for your Day**: Express your style every day Feel comfortable and confident in your own skin with our relaxed dress code.

**Free drinks**: Quench your thirst with endless refreshments on us Enjoy hot and cold beverages to keep you energized throughout the day.

**Free nearby parking**: Enjoy the convenience of hassle-free parking, making your commute a breeze.

**Refer a friend bonus**: Share the love and reap the rewards Introduce your friends to our amazing workplace and earn fantastic bonuses for every successful referral.

**Regular incentives**: Get ready to be rewarded for your hard work Our exciting incentive programs keep motivation high and success within reach.

**Employee Assistance Programme**: Your well-being matters to us Access professional support and resources whenever you need it, ensuring you thrive both personally and professionally.

**Quarterly staff events (including a Christmas party)**: Let the festivities begin Join us for unforgettable quarterly events filled with fun, laughter, and camaraderie, including our legendary Christmas bash, celebrations for Employee Appreciation Day, Halloween, Christmas and more

**Charity events**: Make a difference while having a blast Get involved in our meaningful charity initiatives and contribute to causes that matter most to you.

**Mental health first aiders**: Your well-being is our top priority Feel supported and cared for by our dedicated team of mental health first aiders, ensuring a supportive and nurturing environment for all.

**Opportunities for career development**: Unlock your full potential with us Explore endless opportunities for growth and advancement, as we work with you to nurture your professional development every step of the way.

**Friendly and approachable management**: Say hello to your supportive allies Our management team is here to guide, mentor, and cheer you on, ensuring you feel valued and heard every single day.

**When and where will I work?**

You’ll work an 8-hour shift Monday-Friday scheduled between 7am and 7pm. Additionally you’ll work one Saturday or Sunday per month, with a weekday off in lieu.

This is a hybrid role, initially based in our office (conveniently located in a new development in S41 offering excellent public transport links) whilst you complete your training. Once you have learnt the ropes you will be able to work from home 2-3 days per week (performance depending).

**Do I need experience?**

Nope We offer comprehensive training, and our systems provide clear instructions. All we ask is that you have a willingness to learn, a strong team ethic and a friendly, enthusiastic approach to our customers.

**What will I be doing?**

If you’re ready to join a thriving business that puts its people first and values the difference we make, then get in touch today

Pay: From £11.44 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Referral programme
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Have you checked the commute works for you?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Chesterfield

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