Customer Care Agent

6 months ago


Chesterfield, United Kingdom Evolution Funding Full time

**If you love talking to people and have a warm, engaging telephone manner, this could be the perfect role for you**

We are looking for enthusiastic and empathetic people to join our Customer Care Team to provide telephone support to customers during their car buying journey.

Evolution Funding is the largest motor finance broker in the UK. Since our formation in 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help our partnerships to grow.

The passion and enthusiasm of our people, around 400+ UK-wide, and their commitment to our vision, has enabled Evolution to deliver the results that have gained us awards and recognition, both within and outside of our industry.

**What the role involves**:

- To confidently handle inbound due diligence calls with customers to explain the terms of their finance agreement and provide accurate product information.
- Demonstrate active listening skills, and be able to identify potential risks of vulnerability or fraud.
- Assist and guide customers through any e-sign queries with a helpful and professional attitude.
- Resolve customer concerns and escalate complex issues when necessary.
- Work effectively and collaboratively with colleagues and other teams to achieve service levels and deliver exceptional customer service.
- Display a good understanding of funder products and regulatory obligations in line with FCA guidelines.
- Have a focus on achieving the best customer outcome with every call, and ensuring you keep up to date with regulatory training and development.

**What are we looking for**:

- Excellent customer service and telephone skills
- The ability to multitask and problem solve whilst maintaining a professional and engaging experience for the customer during a call
- Patience, understanding and empathy
- The ability to learn new systems and take on board training of regulatory products and processes
- Great organisation and attention to detail
- Ability to work flexible hours and weekends

We have the flexibility to consider people full time (40 hours per week) or part time (circa 32 hours per week) - there is a requirement for working one weekend day per week with a day off in the week.

**What we offer**:
By joining a growing and established company who are leaders in the motor finance industry, you can expect comprehensive training, fantastic progression opportunities, a friendly atmosphere, bonus scheme, on-site parking, generous pension scheme, 33 days holiday (including bank holidays) and life assurance cover.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £22,672.00 per year

Expected hours: No less than 32 per week

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Chesterfield, S41 9AZ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person


  • Customs Agent

    5 months ago


    Chesterfield, United Kingdom Chase and Holland Full time

    **Customs Agent - Chesterfield - £30,000 - £32,000 - Hybrid Working** Chase & Holland are proud to be working with an International market leading business based in Chesterfield who are recruiting a Customs Agent to join their team. As Customs Agent, you will be responsible for providing customs clearance, HS code support, and trade coordination...

  • Trainee Estate Agent

    5 months ago


    Chesterfield, United Kingdom Connells Group Full time

    OTE: _£22,000 - Benefits (ie, Company Car, Uncapped Commission, Career Progression)_ We’re looking for a highly motivated **Trainee** **Estate Agent / Sales Negotiator** to join our fantastic residential sales team in **Chesterfield **working in our well known **Frank Innes **estate agency. The **Trainee** **Estate Agent / Sales Negotiator** is an entry...

  • Trainee Estate Agent

    5 months ago


    Chesterfield, United Kingdom Connells Group Full time

    Competitive Salary, Uncapped Commission, Career Progression_ We’re looking for a highly motivated **Trainee** **Estate Agent / Sales Negotiator** to join our fantastic residential sales team in** Chesterfield** working in our well known** Frank Innes **estate agency The **Trainee** **Estate Agent / Sales Negotiator** is an entry level role where you will...

  • Trainee Estate Agent

    5 months ago


    Chesterfield, United Kingdom Connells Group Full time

    OTE: £23,000, Uncapped Commission, Career Progression We’re looking for a highly motivated **Trainee Estate Agent / Trainee Sales Negotiator **to complement our fantastic residential sales team in **Chesterfield **working in our well known **Frank Innes **estate agency. **Why join us as a Trainee Estate Agent / Trainee Sales Negotiator?** - Industry...

  • Customer Care Agent

    5 months ago


    Chesterfield, United Kingdom Evolution Funding Full time

    **If you love talking to people and have a warm, engaging telephone manner, this could be the perfect role for you!** We are looking for enthusiastic and empathetic people to join our Customer Care Team to provide telephone support to customers during their car buying journey. Evolution Funding is the largest motor finance broker in the UK. Since our...

  • Customer Care Agent

    5 months ago


    Chesterfield, United Kingdom Evolution Funding Full time

    **If you love talking to people and have a warm, engaging telephone manner, this could be the perfect role for you!** We are looking for enthusiastic and empathetic people to join our Customer Care Team to provide telephone support to customers during their car buying journey. Evolution Funding is the largest motor finance broker in the UK. Since our...

  • Trainee Estate Agent

    5 months ago


    Chesterfield, United Kingdom Connells Group Full time

    OTE - £28,000 - £29,000 - Uncapped Commission - Career Progression At **William H Brown, **part of the onnells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **Chesterfield**. The **Trainee Estate Agent **is an entry level role where you will...

  • Estate Agent Trainee

    4 weeks ago


    Chesterfield, Derbyshire, United Kingdom Blundells Full time

    Trainee Estate AgentBlundells is seeking a highly motivated Trainee Estate Agent to complement our residential sales team in Chesterfield. As a Trainee Estate Agent, you will be responsible for generating and booking valuations, conducting property viewings, negotiating offers, and progressing sales through to exchange and completion.Key...

  • Trainee Estate Agent

    5 months ago


    Chesterfield, United Kingdom Connells Group Full time

    OTE: £23,000 - Uncapped Commission, Career Progression We’re looking for a highly motivated **Trainee Estate Agent / Trainee Sales Negotiator **to complement our fantastic residential sales team in **Chesterfield **working in our well known **Blundells **estate agency. **Why join us as a Trainee Estate Agent / Trainee Sales Negotiator?** - Industry...

  • Trainee Estate Agent

    5 months ago


    Chesterfield, United Kingdom Blundells Full time

    Trainee Estate Agent OTE: £24,000 - Uncapped Commission, Career Progression We’re looking for a highly motivated Trainee Estate Agent / Trainee Sales Negotiator to complement our fantastic residential sales team in Chesterfield working in our well known Blundells estate agency. Why join us as a Trainee Estate Agent / Trainee Sales...


  • Chesterfield, Derbyshire, United Kingdom William H Brown Full time

    Senior Estate AgentAt William H Brown, part of the Connells Group, we're seeking a highly motivated Senior Estate Agent to join our residential sales team in Chesterfield. This is an excellent opportunity to progress your career in a leading estate agency firm.A quick look at the roleIn this role, you will be listing properties, gaining new instructions, and...


  • Chesterfield, Derbyshire, United Kingdom Blundells Full time

    Trainee Estate AgentElevate your sales career with Blundells, a leading estate agency network. As a Trainee Estate Agent, you'll benefit from industry-leading training and development, support to gain a Level 3 qualification, and a demonstrable career ladder. Enjoy a supportive and rewarding environment, compete for top achievers awards, and benefit from...

  • Contact Centre Agent

    6 months ago


    Chesterfield, United Kingdom Markerstudy Group Full time

    Role: Contact Centre Agent   Location: Chesterfield Hours: Full time (.5 hours) between 7am - pm (part-time available for evening and weekend hours) Salary: £. per hour Are you looking for an opportunity to work in a supportive, inbound customer service team? We have an opportunity to work in our friendly and buzzing contact centre based in...


  • Chesterfield, United Kingdom i247 Group Full time

    Are you passionate about delivering an exceptional customer experience and committed to being at the top of your game? Do you want your employer to go our of their way to make you feel valued and appriciated for your hard work? Then this is the role for you! This is an exciting opportunity; due to our ongoing success we need to build on our current booking...


  • Chesterfield, United Kingdom i247 Group Full time

    Are you passionate about delivering an exceptional customer experience and committed to being at the top of your game? Do you want your employer to go our of their way to make you feel valued and appriciated for your hard work? Then this is the role for you! This is an exciting opportunity; due to our ongoing success we need to build on our current booking...


  • Chesterfield, United Kingdom i247 Group Full time

    Are you passionate about delivering an exceptional customer experience and committed to being at the top of your game? Do you want your employer to go our of their way to make you feel valued and appriciated for your hard work? Then this is the role for you! This is an exciting opportunity; due to our ongoing success we need to build on our current booking...

  • Senior Estate Agent

    5 months ago


    Chesterfield, United Kingdom Connells Group Full time

    OTE: £35,000-£45,000 - Uncapped Commission, Career Progression, Company Car/Car Allowance We’re looking for a highly motivated **Sales Valuer/Lister **to complement our fantastic residential sales team in **Chesterfield **working in our well known **Blundells **estate agency. **What’s in it for you as our Sales Valuer/Lister?** - Industry leading...

  • Sales Agent

    5 months ago


    Chesterfield, United Kingdom Advanced Resource Managers UK Full time

    **PROPERTY SALES AGENT- CHESTERFIELD - PERMANENT - HOME WORKING** **About You**: You will have the hunger to earn money and be experienced in a sales environment meeting and exceeding targets. You will have excellent people skills and be able to communicate effectively to a range of people, you will also have excellent attention to detail. You must have a...


  • Chesterfield, United Kingdom Biffa Waste Services Limited Full time

    A great opportunity to join our thriving sales team in the Waste and Recycling Industry. Lead Generation Agent Salary of £22,950 + Commission Scheme (OTE £7,800) Permanent Barlborough (Office Based) Full time - 37.5 Contracted hours per week Biffa is on the lookout for a Lead Generation Agent to win new business to achieve annual sales targets...


  • Chesterfield, United Kingdom Auto Windscreens Full time

    Overview: Under the supervision of the Team Leader the Lead Agent will work closely with the team to provide support and development. Be a key driver of team morale, engagement, and performance whilst demonstrating excellent Customer Service Skills and leadership abilities. A role model who will be visible to ensure the Agents are performing against the...