Customer Relations Business Analyst

2 weeks ago


Farnborough, United Kingdom Hays Specialist Recruitment Limited Full time

I am pleased to be partnering with a dynamic Financial Services organisation who are looking for a **CRM Business Analyst** to join their team.

**CRM Business Analyst £500-£550 per day inside IR35 IR35, 1 year with extensions after**

**Hybrid role based in Farnborough, Hampshire, 2 days in office**

**Your new role**
- Capture requirements in a structured format which will form the basis of development
- Capture and define business and technical requirements into User Stories with acceptance criteria based on Definition of Ready (DOR)
- Holistic analysis of business processes - documenting as-is and to-be processes
- Support Testing activities during the System and User Acceptance Test planning and execution phases, including supporting defect management
- Support change management activities including procedure material, training and rollout
- Work with workstream leads to help shape epic estimations to feed into the project plan

Click on the below video to see me explain the role - **Jonathan Clough, Transformation & Change Consultant**

CRM Business Analyst £500-£550 per day

CRM and Project Life Cycle required
- To live within a **one hour** commute of Farnborough and be able to drive (unless you live in Farnborough itself)
- CRM - CUSTOMER RELATIONSHIP MANAGEMENT TOOL - this is a major part of the role and years of strong experience **must** show on your CV to be considered
- Demonstrable roles working within a CRM Team
- Very strong commercial experience working as an Agile business analyst specifying and document requirements to feed subsequently into a DevOps team.
- Very strong exposure to the full Project Life Cycle
- Jira and Confluence

**Sponsorship


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