Customer Care Coordinator Temporary

4 weeks ago


Berkshire, United Kingdom Focus Resourcing Full time

**Shifts 8-4pm/10-6pm/9-5pm - Office Based ( There is a late shift of 12-8 however temporary/new staff won't be expected to this shift)**

Our Theale based client is seeking a Customer Service Administrator to to join their team for 3 months, possibly longer. The role is a busy position, and a great opportunity to work for a growing company. You will need to be eager to learn and have a strongattention to detail as you will be entering client data on to the system as part of your role. This is an excellent opportunity to join a growing company.

**Tasks**:

- Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Standard Operating Procedures
- Coordinating the daily work flow for the management of service delivery to assigned customer contracts
- Answer all telephone calls promptly and appropriately, in line with contractual obligations
- Proactively resolving customer enquiries within first contact
- Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
- Setting client expectations and striving to exceed these at all times
- Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service
- Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
- Produce client facing estimates and quotations
- Process purchase orders
- Upload data from service intervention records into the database

**The person**:

- Intermediate IT skills to include Excel, Word and Outlook
- Good customer service skills over the phone.
- Must be self-motivated with a flexible can do attitude and ability to work under pressure
- Attention to detail
- Good time-keeping
- Good inter-personal skills, must be able to work as part of a team as well as individually
- Previous customer service experience in a office environment would be desirable



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