Customer Care Operative

3 weeks ago

Berkshire, United Kingdom TCS Contracts Full time

**About the Company & Role**:
My client are a leading tiling contractor working with some of the biggest national housebuilders and commercial construction companies in the country.

They are currently looking for an experienced Tiler - Customer Care Operative who will be responsible for carrying out work as instructed by the Customer Care Coordinators defined as remedial, corrective or ancillary works between the project customer, their customer care dept, their customer’s, the client and their subcontractor’s.

This is a mobile role that includes a company van and fuel card covering Berkshire and Oxfordshire areas.

**Key Tasks**
- Completion of defined work in a timely and professional manner.
- Working to time and dates schedules.
- Ensure the complete satisfaction of all customers.
- Minimise the cost implication to the company yet still exceed the expectations of the customer.
- Ensure effective lines of communication between all concerned parties of the business both internal and external stakeholders
- Maintain good working relationships with all customers.

**Day to Day tasks**
- Present the company in a professional and positive manner to all customers.
- Provide outstanding service to improve customer satisfaction and relationship
- Ensure good levels of communication between office and all customers.
- Handle and resolve customer complaints.
- Complete any required paperwork and reports.
- Maintain records as needed
- Contact and advise customers regarding deviations to booked appointments, determining corrective measures.
- Work with and deal with concerns of field and office personnel.
- Collection and use of materials as advised through the Customer Care department.

**General Duties**

St_andards of performance are in the above when;_

General day to day assistance is given to other departments and staff members.

You ensure the health, safety, and welfare of yourself and others at all times.

You follow Company health, safety and procedures at all times.

You carry out any other duties and responsibilities according to the heeds of the business.
- May suit a Tiler who no longer wants to face the rigours of site work and meterage.
- Qualification NVQ level 2 tiler, CSCs skilled tiler, time served skilled,
- Attention to detail.
- Clean driving licence.(company vehicle, fuel and mobile supplied.)
- Presentable, good communication skills

**Salary & Benefits**

£28,000-£30,000 per annum depending on experience

Company vehicle including fuel card.
- Full job description provided on request._

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company car
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Tiling: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)
- CSCS (preferred)

Work Location: In person

Reference ID: CCOTILERREADOX0203

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