Customer Care Coordinator

4 weeks ago


Theale Berkshire, United Kingdom Focus Resourcing Full time

Excellent opportunity to join our client on a temp basis for 3 months +.

Our client is seeking a Customer Care Coordinator for their lovely team based on site in the Theale office. This role is purely office based. You will need excellent excellent Excel & IT skills, strong administration ability and good customer service skills.

You will be required to work shifts Monday- Friday between 8-6PM - i.e.. 8-4/9-5/10-6 this would be on a rota basis.Please only apply if you are flexible regarding hours of work.

The role

Handle a large volume of inbound telephone calls promptly and appropriately, in line with contractual obligations.
Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary.
Memorise scripts for products and services and refer to them during calls.
Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
Setting client expectations and striving to exceed these at all times.
Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service.
Actively support the completion of all administration tasks to achieve weekly/monthly team objectives.
Coordinate email traffic within the central shared inboxes.
Upload data from service intervention records into the CRM.
Provide cross-functional support for other sub teams where required.The Person

Previous experience of working in a call centre or similar environment
Strong communication skills
Intermediate IT skills to include Excel, Word and Outlook
Strong attention to detail
Self-motivated with a flexible can do attitude
Good inter-personal skills, must be able to work as part of a team as well as individually

Benefits:

25 days annual leave + bank holidays
After successfully completing 6-month probation period, enrolment into Death in Service scheme (4x salary)
Pension with Royal London (enrolment after 3 months of employment)
Perkbox - discounts/offers with various popular brands
Cycle to work scheme (after 3 months of employment)#J-18808-Ljbffr

  • Theale, United Kingdom Focus Resourcing Full time

    Excellent opportunity to join our client on a temp basis for 3 months +. Our client is seeking a Customer Care Coordinator for their lovely team based on site in the Theale office. This role is purely office based. You will need excellent excellent Excel & IT skills, strong administration ability and good customer service skills. You will be required to work...


  • Hungerford, Berkshire, United Kingdom Salter Grange Limited Full time

    Customer Care Coordinator - Residential Developer - Berkshire We are recruitingfor an exciting opportunityfor Customer Care / Service Coordinatorto join a reputable developerat theiroffice in Berkshire. and ensure every home buyer receives exceptional care post-purchase. In this unique customer-facing role, you'll be ensuring ever home-buyer receives...


  • Hungerford, Berkshire, United Kingdom Salter Grange Limited Full time

    Customer Care Coordinator - Residential Developer - Berkshire We are recruitingfor an exciting opportunityfor Customer Care / Service Coordinatorto join a reputable developerat theiroffice in Berkshire. and ensure every home buyer receives exceptional care post-purchase. In this unique customer-facing role, you'll be ensuring ever home-buyer receives...


  • Berkshire, United Kingdom Signet Resources Full time

    We are recruiting for an exciting Customer Relations Coordinator role within Honda Motor Europe. We are seeking an experienced customer service coordinator who can provide an excellent level of service to their customers! The successful candidate will ensure the department meets its service levels on cases that have been escalated.  The ideal...


  • Theale, United Kingdom Bottomline Technologies Full time

    **Project Coordinator - Service Delivery** **Location: Theale** **JOB SUMMARY** A Project Coordinator is a customers primary point of contact, and responsible for providing administration and logístical support. Responsible for ensuring that the customer implementation on to our cloud solution is completed in effectively and within customer...


  • Newbury, Berkshire, United Kingdom Porthaven Care Homes Full time

    Porthaven do not currently offer sponsorship or relocation packages. About the role: Make a difference to people's lives every day with a rewarding career at Porthaven Care Homes. Whether you are new to the care sector or have experience, working within a Porthaven care home can be incredibly fulfilling. As a Activities and Wellbeing Coordinator you will...


  • Berkshire, United Kingdom Signet Resources Full time

    An exciting opportunity, working for a well-known corporate global brand as a Customer Service Coordinator. Initially a 3-6 month contract, with the opportunity to extend and/or go perm! **This is the perfect role for a graduate or a returner to work who** **has solid customer service experience.** This role requires the flexibility to work a shift pattern...


  • Windsor, Berkshire, United Kingdom Concentrix CVG Customer Management Group Inc. Full time

    Customer Service/Support Location: Windsor ON, Canada Job Title: Associate, Marketing & Accounting Solutions Job Description The Associate, Operations Support is responsible for coordinating support tasks related to operations in the organization. This position oversees tasks to completion and reports their progress to the operations manager. The...


  • Reading, Berkshire, United Kingdom Barchester Healthcare Full time

    ABOUT THE ROLE As an Activities Coordinator at a Barchester care home, youll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so youll help to devise imaginative, fun and motivational activities that suit every interest and ability. An...


  • Theale, United Kingdom BioTalent Full time

    BioTalent are partnering with a life-science specialised supply chain organisation to find an ambitious **Project Onboarding Co-ordinator** to join their site in Reading supporting the Customer Services function. This is an exciting opportunity with exceptional growth potential within a business who are experiencing significant growth in recent years due to...


  • Theale, United Kingdom Harino Care Limited Full time

    This is a role supporting Directors of multiple businesses: Cyberbie (Local IT Support), Harino Care (Private Healthcare) and Harino Limited (logístical support) and it is a key role in the everyday and future development of the company. This person will have the chance to grow with the company and even become part of the management team in the...


  • Bracknell, Berkshire, United Kingdom Think Care (Midlands) Limited Full time

    We are seeking an experienced Registered Managerlooking for a new opportunitywho wants to progress and work for a quickly growing care company based near the Berkshire/Surrey border The role is with a great company that operates in the domiciliary care sector and they have a high staff and client retention. This is an excellent opportunity for someone who is...


  • Bracknell, Berkshire, United Kingdom Think Care (Midlands) Limited Full time

    We are seeking an experienced Registered Managerlooking for a new opportunitywho wants to progress and work for a quickly growing care company based near the Berkshire/Surrey border The role is with a great company that operates in the domiciliary care sector and they have a high staff and client retention. This is an excellent opportunity for someone who is...


  • Bracknell, Berkshire, United Kingdom Marc Daniels Full time

    Marc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator. This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression. This role is...


  • Theale, United Kingdom Idox plc Full time

    Account Manager, Social Care, Idox CommunitiesIdox is looking for an Account Manager to join its Social Care team, supporting and servicing customers using our EHC (Education Health and Care) Hub and Directory platforms. The EHC Hub is an innovative digital platform for families, professionals and education settings to engage, contribute and collaborate on...


  • Slough, Berkshire, United Kingdom QA Limited Full time

    Customer Service Coordinator Slough - Hybrid/Remote (2-3 days in office) Competitive Salary + Benefits Are you a customer services professional with great communication and administrative skills? Do you thrive in a busy and fast-paced environment? Then this role could be great for you! We’re QA – a UK leading training organisation providing high...


  • Theale, Berkshire, United Kingdom nGenium Full time

    Service Team Lead Salary: £60k - £65k + Bonus + Vehicle + Benefits Berkshire (Remote Hybrid) nGenium is currently seeking a dynamic and experienced Service Team Lead for our client a leading Life Sciences OEM. As a Service Team Lead, you will play a crucial role in overseeing and coordinating service delivery activities within the UK, both directly...

  • Team Administrator

    1 month ago


    Theale, United Kingdom Brook Street Full time

    Brook Street is working with a world-renowned Medical company who are in search of a seasoned Business Support Office, who takes pride in providing the very best in customer service to their clients. If you are looking at working within a collaborative and supportive environment, where no two days will be the same, then look no further. The client is...


  • Theale, Berkshire, United Kingdom CORNERSTONE TELECOMMUNICATIONS INFRASTRUCTURE LIMITED Full time

    The Wayleave Delivery Manager will deliver completed wayleaves for the company as part of a managed service on behalf of our customers to required timelines and standards. To be the principle point of contact, responsible for procuring wayleave agreements on behalf of our customers by negotiating and coordinating wayleave documentation, managing...

  • Care roles

    7 days ago


    Wokingham, Berkshire, United Kingdom Remarkable Jobs Full time

    Carer team leaders / coordinators/ Managers We are currently recruiting for several Domiciliary Care Agencies in Berkshire. We have the following vacancies available: Care Coordinators Domiciliary Team Leaders / Supervisors Registered Care Managers Care Managers Salary: £25k - £40k (DOE) + Outstanding Benefits (including pension, private health...