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Team Administrator
5 months ago
Brook Street is working with a world-renowned Medical company who are in search of a seasoned Business Support Office, who takes pride in providing the very best in customer service to their clients.
If you are looking at working within a collaborative and supportive environment, where no two days will be the same, then look no further.
The client is currently undergoing some very exciting growth plans, and this role will really kick start your career and offer further development.
" Permanent Role
" Immediate Interview and Start Dates
" Extremely competitive salary
" On Site Parking
Key Responsibilities
Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures
Coordinating the daily work flow for the management of service delivery to assigned customer contracts
Answer all telephone calls promptly and appropriately, in line with contractual obligations
Proactively resolving customer enquiries within first contact
Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
Experience
Good inter-personal skills
Must be able to work as part of a team as well as individually
Be flexible and adaptable
Excellent written and spoken communication
Intermediate IT skills to include Excel, Word and Outlook