Customer Care Coordinator

3 weeks ago


Theale, United Kingdom Focus Resourcing Full time
Excellent opportunity to join our client on a temp basis for 3 months +.
Our client is seeking a Customer Care Coordinator for their lovely team based on site in the Theale office. This role is purely office based. You will need excellent excellent Excel & IT skills, strong administration ability and good customer service skills.
You will be required to work shifts Monday- Friday between 8-6PM - i.e.. 8-4/9-5/10-6 this would be on a rota basis.Please only apply if you are flexible regarding hours of work.
The role
Handle a large volume of inbound telephone calls promptly and appropriately, in line with contractual obligations.
Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary.
Memorise scripts for products and services and refer to them during calls.
Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
Setting client expectations and striving to exceed these at all times.
Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service.
Actively support the completion of all administration tasks to achieve weekly/monthly team objectives.
Coordinate email traffic within the central shared inboxes.
Upload data from service intervention records into the CRM.
Provide cross-functional support for other sub teams where required.The Person
Previous experience of working in a call centre or similar environment
Strong communication skills
Intermediate IT skills to include Excel, Word and Outlook
Strong attention to detail
Self-motivated with a flexible can do attitude
Good inter-personal skills, must be able to work as part of a team as well as individually
Benefits:
25 days annual leave + bank holidays
After successfully completing 6-month probation period, enrolment into Death in Service scheme (4x salary)
Pension with Royal London (enrolment after 3 months of employment)
Perkbox - discounts/offers with various popular brands
Cycle to work scheme (after 3 months of employment)

  • Theale, United Kingdom Focus Resourcing Full time

    Excellent opportunity to join our client on a temp basis for 3 months +. Our client is seeking a Customer Care Coordinator for their lovely team based on site in the Theale office. This role is purely office based. You will need excellent excellent Excel & IT skills, strong administration ability and good customer service skills. You will be required to...


  • Theale, Berkshire, United Kingdom Dovetail HRS Full time

    Customer Care Coordinator * Negotiable salary * Based in Theale * 1 year Fixed Term Contract Our client is a leader in Europe providing cancer care and diagnostic imaging platform with a focus on four distinct healthcare markets. They are a sucessful and growing business and are looking for a Customer Care Coordinator who will provide outstanding...


  • Theale, Berkshire, United Kingdom Focus Resourcing Full time

    Excellent opportunity to join our client on a temp basis for 3 months +. Our client is seeking a Customer Care Coordinator for their lovely team based on site in the Theale office. This role is purely office based. You will need excellent excellent Excel & IT skills, strong administration ability and good customer service skills. You will be required to...


  • Theale, United Kingdom Page Personnel Secretarial & Business Support Full time

    **Customer Service Coordinator** - Managing and processing sales orders and invoicing - Working closely with Customer Service and Finance teams to ensure all invoices received match PO's - Answering and diverting telephone calls **Client Details** **Customer Service Coordinator** - Rapidly growing manufacturer linked with the pharmaceutical...


  • Theale, United Kingdom Bottomline Technologies Full time

    **Project Coordinator - Service Delivery** **Location: Theale** **JOB SUMMARY** A Project Coordinator is a customers primary point of contact, and responsible for providing administration and logístical support. Responsible for ensuring that the customer implementation on to our cloud solution is completed in effectively and within customer...


  • Theale, United Kingdom BioTalent Full time

    BioTalent are partnering with a life-science specialised supply chain organisation to find an ambitious **Project Onboarding Co-ordinator** to join their site in Reading supporting the Customer Services function. This is an exciting opportunity with exceptional growth potential within a business who are experiencing significant growth in recent years due to...


  • Theale, United Kingdom Harino Care Limited Full time

    This is a role supporting Directors of multiple businesses: Cyberbie (Local IT Support), Harino Care (Private Healthcare) and Harino Limited (logístical support) and it is a key role in the everyday and future development of the company. This person will have the chance to grow with the company and even become part of the management team in the...


  • Theale, United Kingdom Idox plc Full time

    Account Manager, Social Care, Idox CommunitiesIdox is looking for an Account Manager to join its Social Care team, supporting and servicing customers using our EHC (Education Health and Care) Hub and Directory platforms. The EHC Hub is an innovative digital platform for families, professionals and education settings to engage, contribute and collaborate on...

  • Team Administrator

    4 weeks ago


    Theale, United Kingdom Brook Street Full time

    Brook Street is working with a world-renowned Medical company who are in search of a seasoned Business Support Office, who takes pride in providing the very best in customer service to their clients. If you are looking at working within a collaborative and supportive environment, where no two days will be the same, then look no further. The client is...


  • Theale, United Kingdom Idox plc Full time

    Experienced Project ManagerLand, Property, Public ProtectionHome Based, with travel.About the roleThis is an exciting opportunity for someone with considerable project management and client service experience, who is a self-starting, committed and resourceful individual with initiative and a good eye for detail, who would like to develop and enrich their...

  • Order Specialist

    1 week ago


    Theale, United Kingdom Project People Full time

    Order Specialist / Demand Analyst Permanent Theale / Home We have an exciting opportunity for an Order Specialist/Demand Analyst to join our busy Team. The Order Specialist/Demand Analyst will manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of...

  • Order Specialist

    1 week ago


    Theale, United Kingdom Project People Full time

    Order Specialist / Demand AnalystPermanentTheale / HomeWe have an exciting opportunity for an Order Specialist/Demand Analyst for a telecom infrastructure provider based at Theale. The Order Specialist/Demand Analyst will manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining...

  • Order Specialist

    2 days ago


    Theale, United Kingdom CORNERSTONE TELECOMMUNICATIONS INFRASTRUCTURE LIMITED Full time

    Order Specialist Theale MAIN PURPOSE OF ROLE To manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA. Be first point of contact for 3rd Party customers advising on status of applications and drive the...

  • Order Specialist

    2 days ago


    Theale, United Kingdom CORNERSTONE TELECOMMUNICATIONS INFRASTRUCTURE LIMITED Full time

    Order Specialist Theale MAIN PURPOSE OF ROLETo manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA. Be first point of contact for 3rd Party customers advising on status of applications and drive the process to...

  • Order Specialist

    1 week ago


    Theale, United Kingdom Project People Full time

    Order Specialist / Demand AnalystPermanentTheale / HomeWe have an exciting opportunity for an Order Specialist/Demand Analyst to join our busy Team.The Order Specialist/Demand Analyst will manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First...

  • Order Specialist

    2 days ago


    Theale, United Kingdom CORNERSTONE TELECOMMUNICATIONS INFRASTRUCTURE LIMITED Full time

    Job DescriptionOrder Specialist Theale MAIN PURPOSE OF ROLETo manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA. Be first point of contact for 3rd Party customers advising on status of applications and drive...

  • Order Specialist

    3 days ago


    Theale, United Kingdom CORNERSTONE TELECOMMUNICATIONS INFRASTRUCTURE LIMITED Full time

    Order Specialist Theale MAIN PURPOSE OF ROLETo manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA. Be first point of contact for 3rd Party customers advising on status of applications and drive the process to...

  • Order Specialist

    2 days ago


    Theale, United Kingdom CORNERSTONE TELECOMMUNICATIONS INFRASTRUCTURE LIMITED Full time

    Order Specialist Theale MAIN PURPOSE OF ROLETo manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA. Be first point of contact for 3rd Party customers advising on status of applications and drive the process to...


  • Theale, United Kingdom Cornerstone Full time

    Wayleave Delivery ManagerTheale12 Months FTCThe Wayleave Delivery Manager will deliver completed wayleaves for Cornerstone as part of a managed service on behalf of our customers to required timelines and standards.To be the principle point of contact, responsible for procuring wayleave agreements on behalf of our customers by negotiating and coordinating...


  • Theale, United Kingdom Cornerstone Full time

    Wayleave Delivery Manager Theale 12 Months FTC The Wayleave Delivery Manager will deliver completed wayleaves for Cornerstone as part of a managed service on behalf of our customers to required timelines and standards. To be the principle point of contact, responsible for procuring wayleave agreements on behalf of our customers by negotiating and...