Customer Service Support Co-ordinator

2 months ago

Coalville, United Kingdom Graphic Packaging International Full time

Job description

Graphic Packaging International is a Global FMCG manufacturer with 41 Converting sites across Europe, serving three business areas: Beverage, Convenience and Consumer Products and is the Carton Industry Leaders in Packaging Design and Innovation.

**JOB PURPOSE**

The Account coordinator will deliver a first class service to our customers. Having close interaction with production/operations to ensure the business provides a high level of customer service at all times.

**SPECIFIC RESPONSIBILITIES**
- Ensure that procedures within the department are followed.
- Prepare orders/works instruction tickets to enable most efficient and economical utilisation of materials and machinery.
- Manage Orders for Trial, new and repeat profiles, reviewing the cap loading prior to loading orders.
- Ensure all orders are released in time to meet customer due dates.
- Manage artwork and repro requests
- Communicate with customers
- Check all information prior to release of job bag to production departments
- Liaise with internal departments
- Raise internal requisitions for the ordering of production tooling to meet production deadlines
- Raise outwork requisitions to meet production due date
- Ensuring final invoice prices are correct on all orders
- Review customer specifications and artwork to ensure all requirements are feasible and understood by departments
- Collating origination, trial and storage costs
- Requests repeat design samples from Technical design, tracking outstanding designs, ensuring they are despatched to meet customers’ demands.
- Produce weekly stock reports; arrange invoice and disposal of aged stock.
- Ensure prompt and accurate filing and archiving of all customer orders ad correspondence.
- Create order acknowledgements and production schedules for new orders
- Manage intercompany transfer work
- Managing Board levels
- Ensuring costs are charged back to customers origin
- To ensure and maintain the departments targets and KPI’s are achieved.
- Maintain a professional manner at all times.
- Provide information in a concise and timely manner, to both customers and senior account coordinator.
- Work closely with the external accounts manager to meet customer needs and expectations.
- Process new enquiries and NPD briefs. Track prices and samples to adhere to customer deadlines.
- Review cap loading and advise customers of current lead times and advise of any issues regarding due dates
- Vendor Management - Manage customer stock levels through VMI and forecasting
- Liaise with retail team regarding retailer launches
- Submit repro charges to customer to gain PO/advise of invoicing
- Submit & gain approval on artworks
- Manage customer board reserve levels in conjunction with the external representative.
- Co-ordinate customer press passes
- Recommend potential improvements to Customer Services Manager
- Regular contact with Customers and visits as required
- Communicate with internal departments to ensure customer requests are met
- Strive to exceed customer expectations
- Grow product knowledge both through regular product training and from working alongside the Customer Service Manager

**Required Education, Skills and Qualifications**
- Excellent customer facing skills
- First class telephone manner and communication skills both written and verbal.
- Highly organised
- An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation
- Ability to work under pressure to deliver a high standard of service
- Ability to manage a small team
- Able to multi task - Essential
- Self-Motivated and the ability to motivate others
- Process relevant information quickly and easily
- Attention to detail and take pride in your work
- Excellent organisational and time management skills, with the ability to prioritise
- Able to work in a fast paced environment - FMCG preferred
- Strong commercial awareness and business acumen
- Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s
- Ability to identify opportunities for process improvements
- First class communication & administration skills

**Hours of work -**0845 - 1700

**Benefits**

We believe our people are our biggest asset, when you join Graphic Packaging, from Day 1 you will have access to a comprehensive benefits package including:

- Holidays - 5 Weeks + Bank Holidays
- Pension
- Life Insurance
- Retail discounts saving £££’s at high street stores, online and in supermarkets
- We also pride ourselves on offering internal and external training and development opportunities

**No agencies please**

**Job Type**: Fixed term contract
Contract length: 14 months

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

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