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Sales Support and Customer Service Manager
2 months ago
About JT Recruit
We are a leading recruitment agency specializing in placing top talent in various industries.
Job Summary
We are seeking a highly skilled and experienced Customer Service and Sales Support Supervisor to join our team. As a key member of our sales support team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities
- Customer Service
- Deal with customers directly to resolve issues in an efficient and timely manner, delivering a first-class customer service experience.
- Be the main point of contact for after-sales queries and customer complaints.
- Execute customer resolutions and complaint handling procedures.
- Co-ordinate and deliver updates between the sales team, logistics department, and customers ensuring clear communication both internally and externally.
- Assist the wider sales team in dealing with end-to-end B2B and B2C sales enquiries.
- Liaise with both the sales team and logistics department to ensure order status updates are provided.
- Prepare and deliver customer service reports to wider management.
- Monitor calls between the sales team and customers.
- Monitor product, service, and delivery issues, and report these to the wider management team for review.
- Perform general ad hoc daily duties/tasks.
Requirements
- Must have experience in the field of customer service at a supervisor level.
- Strong communicator who can build lasting relationships and resolve complaints efficiently.
- Ability to approach customer complaints and issues with a high degree of empathy.
Preferred Skills and Experience
- Experience working for a business services company.
- Technical knowledge around business operations would be preferred.
- Experience using a sales CRM and accounting software.
