Pensions Specialist

3 months ago

Sheffield, United Kingdom Tes Global Full time

Key Role Responsibilities

Administer statutory monthly pension reports for our customers with precision and accuracy.
Handle customer contacts promptly and professionally, resolving issues and logging interactions efficiently.
Manage technical product queries, identify root causes, and deliver effective solutions to customer concerns.
Drive continuous improvement initiatives for our pension services, contributing to product, service, and support enhancements.
Develop and implement Customer Services Plans and support strategies for assigned projects.
Maintain adherence to Quality & Regulatory pension standards while delivering exceptional service.
Assist in training and mentoring new team members to ensure their success and proficiency.
Ensure compliance with customer key performance indicators, service level agreements, and statutory reporting obligations.

Desired Skills

Essential experience in pension reporting administration, preferably with a minimum of three years in a similar role.
Experience of Defined Benefits / Defined Contributions
Experience of Local Government Pensions Scheme (LGPS) desired
Proficient IT skills, including Microsoft Word and intermediate knowledge of Microsoft Excel (spreadsheet creation, data sorting/searching, and V-lookup functions).
Strong problem-solving abilities, with the capacity to tackle complex issues effectively.
Technical proficiency in using software products of varying complexity.
Ability to work independently and collaboratively within a team environment.
Strong decision-making skills and a proactive approach to innovation.

Positive attitude and helpful demeanor, even in busy environments.
Professionalism and the ability to project a respectable image.
Capability to remain calm and productive under pressure

Who are Tes?

Tes powers schools and enables great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.

For more than 100 years, we’ve supported schools and been a champion of great teaching. As education is changing, so are we. We’ve grown to provide a wide range of products to help schools and studentsflourish.

We work together with teachers and schools to build trusted education solutions that help them to be the best they can be. From safeguarding and compliance,to staff and pupil management, and professional development and SEND provision, our innovative and flexible services help teachers and school leaders worldwide to provide the best education to millions of children.

Tes has over 13m teachers in its online community and working relationships with 25,000 schools in over 100 countries. Tes brings educators together online so they can share expertise and teaching resources and it provides them with vital information, research and analysis about education via its fully digital Tes Magazine.

Tes is a global company employing over 600 people and operating across 10 offices, including in London, Sheffield, Hong Kong, Sydney, and Dubai.

We are proud of our people centric culture where everyone is driven to achieve the same goal. We are an agile organisation striving for continuous improvement. We invest in our people with extensive learning and development opportunities and support our colleagues with various mentoring and career enhancement programmes.

Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or on the basis ofdisability. We invite applicants to contact us directly to identify any additional support required.

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