Sales Administrator
2 days ago
Trutex is Britain’s best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of school wear and sportswear for school children.
Here at **Trutex**, we are committed to providing a professional helpful service to our global customers. If you are passionate about delivering exceptional Customer Services, and love working in a fast paced environment then this could be the perfect role for you.
You will work as part of a team to deliver excellent customer service to both our online and retail customers from across the world.
It's not your usual customer service job or a call centre environment. All our departments are together in an open plan office so it's easy to interact with others to get the job done.
**Key Responsibilities**:
- Managing cases from opening to closing, ensuring customer satisfaction and a high level of detail throughout
- Processing orders, order inputting and updating systems
- Working to department SLAs and KPIs
- General office administration
**What we're looking for**:
- You care about your customers and do everything you can to give them the best customer experience
- You enjoy taking ownership and resolving customer issues
- You work efficiently and accurately with a "right first time" approach
- You can move between different tasks and priorities with ease
- When it's busy and you're under pressure you maintain high standards, a calm approach and get the job done
- You're comfortable working with Microsoft Office, Word and Excel
- Previous experience in an office based customer services role
**What we offer**:
- It's Monday to Friday 9-5, with some weekend working and extended hours during our peak business periods
- 25 days holiday per year plus bank holidays
- The option to buy an additional 5 days holiday
- Nest auto-enrolment pension scheme
- Free on site car parking
- Staff discount on uniform products
- Annual bonus
**Job Types**: Full-time, Permanent
**Salary**: From £20,000.00 per year
**Benefits**:
- Employee discount
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
**Experience**:
- Customer service: 1 year (preferred)
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